Body by Cochran - Butler County
In operation 7 years.
Body by Cochran Butler county is the newest addition to the Body by Cochran group. This acquisition came simultaneously as #1 Cochran purchased the Chevrolet and Nissan stores on RT 19 in Zelienople. Body by Cochran has a long standing history in the Pittsburgh and surrounding market. Combined with the experience and partnerships with almost every major insurance partner in our area, Body by Cochran Butler is excited to be part of this culture.
- Free Estimates
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Staff is great! Amy the AI tends to get mixed up!
Likely to Recommend - 5.0/5.0 -
I always recommend your shop to friends and even to guy that hit me.
Repair Quality - 5.0/5.0 -
Car looks great!
Customer Service - 5.0/5.0 -
Grace and the team kept me informed.
My Experience - 0.0/5.0 -
Repair was way too long. Parts delivery was a major concern. Insurance company needs to address the appraisal process. Not your fault. Car parts were left in the back of car not installed!! Was very disappointed.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
The repair was fine. The wait time was way more than needed. Also they talked about recalibration needed additional time when there are no cameras or sensors on my vehicle for recalibration.
Customer Service - 2.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0 -
Make sure the vehicle is 100 percent put back together when it's going to be picked up
Customer Service - 2.0/5.0 -
The hood alignment doesn't match up with the fender
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
This has been a very disappointing experience, according to your advertising it is suppose to be a GEICO Express repair center, when I took the car in they told me I had to leave it. I never heard anything from your body shop until 10 days later by text saying they were waiting on parts, I called and the guy & he told me it should be done early next week, I expressed concern because I had been renting a car this whole time, I received another text mid week saying it would be done Friday the 21st, but they would text me with details, this had been 3 weeks since I dropped the car off. I called a couple times before picking up the car with no call back. When I picked up the car I was told they would take care of returning the rental car & I didn’t need to do anything. Today I received a text from enterprise saying GEICO stopped paying for the rental on the 24th, I called them and explained I had turned the car in at Body by Cochran on the 21st. They said they would back date it so I wouldn’t get charged but they weren’t told the vehicle had been returned. This is false and miss leading advertising being an express center for GEICO. I bought my car from Cochran but will never use their service or auto body shop again, unless it’s under warranty.
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
Perfect work, seamless experience, and ahead of schedule! These guys did everything to make this as painless as possible!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would depend on schedule they are very busy business
Repair Quality - 5.0/5.0 -
After the communication between insurance shop and vehicle owner was established everything was good
Customer Service - 5.0/5.0 -
Is better to go to them and show the issue expedited ,verse calling traffic is difficult to connect with a representative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The quality of the work is excellent but they would have to be okay with not having their wheels for an unknown length of time.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
AI was confusing and not useful. It even let me schedule a drop off date that wasn’t passed on to the real people. Adam and his team were professional and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me informed with the process of the repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Good communication and great customer service. Our car came back with the alignment off (I believe caused by the accident) which was not addressed in the repair. That was frustrating, but otherwise it was a good experience.
Customer Service - 5.0/5.0 -
The people are excellent. Please get rid of the awful AI chatbot!
Returned Clean
My Experience - 5.0/5.0 -
Grace was absolutely a delight to work with and the team did a great job on my truck. I was kept informed throughout the process and the project was completed when promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I loved the ease and quickness that my repair was completed. Also the communications was fantastic! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I got messages telling me that my vehicle was on track to be done July 17. I got several messages telling me it was on track, but then on the 16th I got an update stating that it might be done the 31st. It took 2 extra weeks to get fixed. Your Ai bot told me several times that I could pay my deductible online, which turns out wasn’t true. I asked to have the truck inspected and they didn’t. They did offer to do it but they’d need to keep for another dew days.