Body by Cochran - Greensburg

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks great and it was done in a timely manner

Customer Service - 5.0/5.0 -

Everybody was very nice and professional like everybody would definitely come back

Returned Clean

Likely to Recommend - 3.5/5.0 -

Because of the easy process and the kindness received from Dale and the lady who is at the front desk with him. Also, cochran has reached out about the vibration in the front end. This is ongoing at this point.

Repair Quality - 3.5/5.0 -

Vehicle is still vibrating at higher speeds, 55+

Customer Service - 2.5/5.0 -

There was a significant lack of communication between our coordinator. We were told that our technician found additional damage once he was able to look under the hood of the vehicle. That was within the first week or 2 of having the vehicle. However what damage was never divulged and when asked a direct answer was not received. The work period extended an additional 2 weeks or so, again with no communication. Eventually, I contacted the office spoke with Dale and he located the answers to the questions we had been asking and returned my call the same day. I am understanding to the time factor. I have a problem with the lack of communication. It was extremely unprofessional and honestly, I think we had a higher standard for a Cochran organization. With that being said, I did mention my discern to Joe, our coordinator. He's reply was "if I pay for your rental, will that make you happy and satisfied?" As he repeated this, his tone insinuated irritation. I was displeased with his service.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

Car looked nice but was way louder than when i dropped it off

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean