Body by Cochran - Monroeville
In operation 61 years, 41 years at this location.
WESTERN PENNSYLVANIA'S AUTOMOTIVE LEADER
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
It took a long time for my car to be finished. If I were buying a new car, that would only take hours. I think the repair industry 🤔 counts on that premise.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Sometimes difficult to reach anyone.
Returned Clean
Likely to Recommend - 2.0/5.0 -
Communication
Repair Quality - 2.0/5.0 -
What appears to be over spray on damaged area
Customer Service - 1.5/5.0 -
Two weeks seem to be excessive for such a small area
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
TJ and the team did a great job repairing my car. They kept me informed throughout the entire process, which I really appreciated. The repair was completed professionally, and I’m extremely happy with the results. Thank you for the excellent service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
TJ was very helpful with letting me know what they were going to do and answered all of my questions and concerns
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rick Dengler is the best auto body technician in the entire Cochran Family!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rick Dengler is the best auto body mechanic Cochran has!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are great at this location! Car was done well ahead of time. Their communication is amazing and they’re always so nice.
Customer Service - 5.0/5.0 -
Very friendly!
Returned Clean
My Experience - 0.0/5.0 -
No need to contact me. I'm ok with the repairs. My estimate appointment was at 8:30. I didn't see anyone until 9. I was late to my meeting. Also, the inside of the building is very grungy. I know it's s body shop, but keep the customer area clean and attractive.
My Experience - 5.0/5.0 -
Everyone was so efficient. I was updated nearly daily and my car was done six days earlier than anticipated
My Experience - 5.0/5.0 -
Unfortunately, I am a repeat customer. #1 Cochran Collision has always done a stellar job on my CRV. I totally appreciate the extra effort with cleaning the inside of my car. Thank You for keeping me updated on the progress of the job as well!
My Experience - 5.0/5.0 -
Very pleased with how it looks
My Experience - 0.0/5.0 -
I can’t say I was completely satisfied with the overall repair experience because my vehicle took six weeks to be completed. However, I understand that much of the delay was caused by Mitsubishi and the availability of the necessary parts. I can say that I was extremely happy with the service Kiersten provided throughout the entire ordeal. As a business owner myself, I would be fortunate to have an employee like her. She was professional, pleasant, and very efficient about keeping me informed every step of the way. She made a frustrating situation much easier to deal with. Kiersten is a true professional and a tremendous asset to your business. You should be very glad to have someone as dedicated and capable as she is on your team. I hope she receives this message. Melissa DeBiase
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will definitely recommend Cochran to friends and family.
Repair Quality - 5.0/5.0 -
The work was beautifully done and the truck was ready ahead of schedule. It was returned cleaned inside and out. I am very satisfied.
Customer Service - 5.0/5.0 -
From start to finish, the customer service was perfect. The technician kept me up to date on the progress with regular texts and messages.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I lived the updates I received on a regular basis.
Customer Service - 5.0/5.0 -
Staff was friendly, kept me updated
My Experience - 5.0/5.0 -
TJ was an excellent service advisor. he kept me updated every step of the way and he was extremely accommodating. I will definitely bring all my vehicles to Cochran going forward..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
TJ was very responsive and kept me up-to-date every step of the way. His team did a great job and repairing my vehicle and TJ should be commended for his great customer service skills.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top notch travelers agent Tiffany was excellent she was very understand and polite new her job
Customer Service - 5.0/5.0
My Experience - 4.8/5.0 -
I appreciate that I was kept informed about the repairs and the status of my car. Everyone was so kind.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The only thing I did not like was the amount of time it took to fix my car. It was no fault if their now, the technology was not working.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was lovely. Kristina was truly incredible, she was communicative throughout the whole process and very reassuring.