Body by Cochran - Monroeville

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Getting compliments on the quick completion of repairs. I was kept aware of the timeline to completion.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Love the finishing product! Did a fantastic job!! Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

So pleased with the repair and the personnel!

Repair Quality - 4.5/5.0 -

For the most part I'm very satisfied. However, I just noticed two days after I picked up the car that the steering column doesn't lock. So I have a call into Body by Cochran, Kirsten, to set up an appt.

Customer Service - 5.0/5.0 -

I can't say enough about how helpful Kirsten has been. She contacted every week with updates and delays. She was efficient, thorough, and answered any question I had.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Always got to Body by Cochran

Repair Quality - 5.0/5.0 -

Excellent communicaions Loved evey employee

Customer Service - 5.0/5.0 -

Very committed Communication was outstanding

My Experience - 0.0/5.0 -

No need to contact me. I'm ok with the repairs. My estimate appointment was at 8:30. I didn't see anyone until 9. I was late to my meeting. Also, the inside of the building is very grungy. I know it's s body shop, but keep the customer area clean and attractive.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0 -

First appointment was half hour late

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service...I do have a question? I am a Club member and notice that i can get a $500 deductible? Member number is 1320015826

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car looks great and it didn’t take that long for it to be out of the shop. I thank the entire team of number 1 Cochran

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kirstie/Kirsten was amazing. Very communicative and kept me in the loop! So kind

Likely to Recommend - 4.0/5.0 -

It took a long time for my car to be finished. If I were buying a new car, that would only take hours. I think the repair industry 🤔 counts on that premise.

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Sometimes difficult to reach anyone.

Returned Clean

Likely to Recommend - 2.0/5.0 -

Communication

Repair Quality - 2.0/5.0 -

What appears to be over spray on damaged area

Customer Service - 1.5/5.0 -

Two weeks seem to be excessive for such a small area

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

TJ and the team did a great job repairing my car. They kept me informed throughout the entire process, which I really appreciated. The repair was completed professionally, and I’m extremely happy with the results. Thank you for the excellent service!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

TJ was very helpful with letting me know what they were going to do and answered all of my questions and concerns

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0