Body by Cochran - Monroeville

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

You all really do good work. Thank you

Likely to Recommend - 5.0/5.0 -

My initial review of the work, which was quite extensive, has been somewhat limited.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

TJ was extremely helpful with any questions I had along the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Prompt care. Thorough explanation.This is my second good experience. Thank you

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

All your staff from the receptionist to the repair man get their jobs and a very professional courteous in a respectful manner. As usual.

Likely to Recommend - 5.0/5.0 -

First class service from drop off to pick up

Repair Quality - 5.0/5.0 -

My car looks like brand new

Customer Service - 5.0/5.0 -

Five star service as usual

My Experience - 5.0/5.0 -

Truck looks great! Tj was very helpful and kept us update during the whole process.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 0.5/5.0 -

I’m not sure how it got past final inspection the way the car looked when I picked it up. Repairs unsatisfactory.

Customer Service - 3.0/5.0 -

Repairs took a long time

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had an awesome experience with Cochran!! I would definitely refer my friends and family to them!! Their customer service is absolutely amazing!!

Customer Service - 5.0/5.0 -

Excellent!!

Returned Clean

My Experience - 0.0/5.0 -

Something is still wrong with the steering-my son said it was really hard to drive. How did this go unnoticed? I left work to return my rental and pick up this car and am now stuck with a car that’s not fixed correctly

My Experience - 5.0/5.0 -

Reps were GREAT! From start to finish, all staff were wonderful to deal with! Frequently kept me informed and updated on repair progress, even more so than the insurance company. Actually considering looking into purchasing my next car from Cochran, if this is an example of their customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The staff at the body shop were exceptional. Chris was especially above and beyond. Not used to get that quality of customer service. The whole dealership and Cadillac should take a lesson from him.

Likely to Recommend - 5.0/5.0 -

Once they were able to get the parts, It was reassembled in a very timely fashion Again, it was the manufacturer, Cadillac that as I able to provide the parts

Repair Quality - 5.0/5.0 -

The crew were outstanding During repair process Cris was completely transparent as to where the process was and wherevtyey are at. He was (and the others he works with) kept an open line of communication and showed great empathy as the problems I was having obtaining parts for the vehicle. If I owned Cochrane automotive, I would definitely want him working for me.

Customer Service - 5.0/5.0 -

Sales could learn a lot from the staff at the body shop, as to how to treat clients.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Every person I dealt with at the Cochran Body Repair was professional, warm, and responsive. Special acknowledgement to front desk person Nancy. She is a kind and helpful person.

Likely to Recommend - 5.0/5.0 -

Special recognition to Nancy at the front desk. She went out of her way throughout the whole process to ensure that I knew what was going on.

Repair Quality - 5.0/5.0 -

Did an excellent repair job.

Customer Service - 5.0/5.0 -

Professional, communicative, very helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

We would recommend the shop. The whole experience was professionally handled, and the staff were incredibly friendly.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Customer Service - 5.0/5.0 -

Between online updates & phone calls, you will know every step of the collision repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean