Body by Cochran - Monroeville
In operation 61 years, 41 years at this location.
WESTERN PENNSYLVANIA'S AUTOMOTIVE LEADER
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at the collision center was so super nice to me! They made a very difficult time a very positive experience! They feel like old friends!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very fast and efficient. Great customer service from Ed and Jere (Geico) , kudos to them. Where I was initially disappointed was the lack of detail, I had black paint on my headlight that Ed personally cleaned off and the rubber stopper that depresses the contact to tell the car's computer that the hood is closed was missing upon delivery. Ed and Jere contacted me right away and made the situation right. Two very valuable employees to your company. Also, the lady that "checked" me out (paperwork) was awesome and very prompt. It was great having Enterprise right there for rentals as well.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Very fast and efficient. Great customer service from Ed and Jere (Geico) , kudos to them. Where I was disappointed was the lack of detail, I had black paint on my headlight that Ed personally cleaned off and the rubber stopper that depresses the contact to tell the car's computer that the hood is closed was missing upon delivery. Ed and Jere contacted me right away and made the situation right. Two very valuable employees to your company. Also, the lady that "checked" me out (paperwork) was awesome and very prompt. It was great having Enterprise right there for rentals as well.
Customer Service - 5.0/5.0 -
See previous comments.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
hood and front bumper cover dont look as new parts should as. i was told i would recieve because the vehicle is under two years old. they look preownd as there are fine scratch swirls in paint on hood and front bumper cover like they were wiped with coarse drying towel. i have had vehicle under a year and use microfiber towel not to have those. f
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From Joy at Customer Service to Justin in the repair department was an excellent experience from the beginning to the end. Thank you so much Cochran Team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very professional and courteous. My car was ready early and they kept me informed through out the process. I'm very happy with everything!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
You don't listen and did not fix the other damage despite getting our approval to do so.
Repair Quality - 2.5/5.0 -
Had two estimates, one for claim other for prior damage. Despite email giving approval for both to be done, oh the insurance claim was performed. The adjustor should have verbally followed up if he wasn't sure what was wanted. It is very difficult to see how this was missed since the email that gave approval to start the claim work was the same email.
Customer Service - 0.5/5.0 -
Despite the fact that when we met with the customer service representative and told her to use my wife's contact information to contact us, l communication continued to come to myself. I work out if state and am a Director of a clinical production unit. Simy said, I do not really have the time to reply and that was why we requested my wife be the primary contact. It was also her vehicle.