Body by Cochran - Monroeville
In operation 61 years, 41 years at this location.
WESTERN PENNSYLVANIA'S AUTOMOTIVE LEADER
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Staff was excellent and kept me well informed and updated me when necessary. Extremely pleased with the process and the end results
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process was seamless. Communication was outstanding. My car looks perfect! Loved that Enterprise is right there. Made a frustrating accident an easy fix.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This was an insurance claim and Cochran helped me navigate all the repairs necessary with ease. I’m so happy with the repair results. Everyone that I spoke with was kind and helpful to assist me with this stressful incident that happened within the first 24 hours after buying my new vehicle from Cochran Mazda. Thank you to you all.
Customer Service - 5.0/5.0 -
My first comment says it all. Wonderful experience.
My Experience - 5.0/5.0 -
The car looks good as new. Work was completed in just a few days
Likely to Recommend - 5.0/5.0 -
Car delivered as promised within the timeframe
Repair Quality - 5.0/5.0 -
Car looks great.
Customer Service - 5.0/5.0 -
Nice courteous no problems
My Experience - 5.0/5.0 -
And I would recommend #1 Cochran Collision to anyone needing their service. One stop shopping car repair with all insurance communications handled seamlessly. Car rentals in house.
My Experience - 5.0/5.0 -
Yinz did a great job with my Chrysler 300 it looks like a new car thank you very much I really like it a lot
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Yinz did super job on my 2018 Chrysler 300 it's looks like new
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Overall, I want to be upfront that my experience has been mixed. The initial repair work addressed the main issues from my accident, and I appreciated that. However, during final inspection, I noticed my rear taillight was not actually repaired — this wasn’t just a crack, there is a literal piece missing from the taillight, which I can confirm with before photos from the accident. I believe the individual I spoke with was named Jeff. He told me the mechanic had simply put the old, damaged piece back on, and that he was aware of this at the time but the follow-up just fell through. He said he would order the correct part and call me when it came in. That was about three weeks ago, and I haven’t heard anything since. I called and left a voicemail requesting an update, and I still haven’t received a response. I don’t say this to be harsh, but this leaves me needing real accountability here — a repair job that was known to be incomplete shouldn’t have gone unresolved for this long without any communication. At this point, I need a firm timeline: please let me know by the end of this week when the part will arrive and when it can be installed. If I don’t hear back from Jeff directly, I’d like to be connected with a manager who can make sure this gets resolved. Thank you, Garrick
Customer Service - 2.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
There is a noticeable depression in the rear bumper. We sent the vehicle back once, but cannot deal with the aggravation of doing it again.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The lady handling my car communicated well with me which is a big plus over previous experiences there.
Likely to Recommend - 4.5/5.0 -
No AI 10
Repair Quality - 3.5/5.0 -
Do not like AI communication
Customer Service - 4.5/5.0 -
The lady that handled my communication on update handled it much better than previous times that I have dealt with the bodyshop
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
Great job. I’m super satisfied with how my car turned out, 5 stars
Customer Service - 5.0/5.0 -
Very professional !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Time frame is my concern. For minor repairs it can be minimized by having parts available in the shop!
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
Name is incorrect on all paper work, hard to get someone on the phone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice job! Very satisfied