Boucher Collision Center - Waukesha
In operation 56 years.
Boucher Auto Body's Team of certified professionals has over 100 years of combined experience in collision repair and refinishing. Boucher will seamlessly repair your vehicle back to pre-accident condition, according to factory specifications and standards. We place customer needs and safety as our number one goal. Our technicians have obtained the highest level of training and certifications in the industry. Including I-CAR Gold and Manufacturer certification in all vehicle repairs. We offer a Limited Lifetime Warranty on all our repairs. We work with all Insurance carriers, and repair all makes and models. Services Offered- Superior paint matching technology and equipment, ADAS calibrations and repair. Full frame straightening equipment and Unibody frame correction equipment. All major welding certifications in structural, steel and aluminum.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Mainly because of the people and communication. They surprised me more than once by going over what I expected in service.
Repair Quality - 4.0/5.0 -
Was surprised they took in my car at 1st visit. Thought I could keep it until parts came in. They explained they needed to take things apart to verify extent of damage. And then insurance doesn't cover putting it back until parts come in. Made sense. They were outstanding in helping me get to Enterprise and waiting until I got into the rental. Waited for parts for 20 days - almost more time than I owned the car. However I liked the update texts every other business day. The personnel I met were very helpful and friendly. I'm sure going beyond what they had to do, such as on pick up, starting my car, cleaning off snow and pulling it up by the door while I was waiting for the paperwork. They weren't busy at the time, but it was more than what I expected. The final product looked great and they assured me their work has a lifetime warranty. I would go back.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was extremely happy with the service I received. Totally efficient.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good rep, good reception, good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You were responsive, timely, communicative, thorough and precise. A pleasure to work with.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Damage from accident satisfied but asked customer service to take care of scratches in tail gate were never done
Repair Quality - 4.0/5.0 -
I am very satisfied with the repair to body damage. One thing im not satisfied with is the person that started my claim. I accidentally pushed my tail gate button in truck when i wad pulling my truck out of my garage. Tail gate came down asi pulled it out and pit some small scratches in tail gate between top of tail gate and the buttons to open tail gate from the outside. Asked tthe person handling my claim if she could have them buffed out and added to appraisal from accident and if she couldn't i would pay for it. I asked her 3 or 4 times if she could have it done and said she would try and if i had to pay it would be around 100 dollars to buff them out. But nothing was done. Very disappointed i bought my 2012 Seara from you and brought into Boucher for all the maintenance from the beginning. Now i spent 80 thousnd on new 24 Seara crew cab Denali.from you . Happy with repair from accident but not having scratches taken care. Not to happy especially when i asked her 3 or 4 times about taken care of it and nothing was done
Customer Service - 4.0/5.0 -
I am very satisfied with the repair to body damage. One thing im not satisfied with is the person that started my claim. I accidentally pushed my tail gate button in truck when i wad pulling my truck out of my garage. Tail gate came down asi pulled it out and pit some small scratches in tail gate between top of tail gate and the buttons to open tail gate from the outside. Asked tthe person handling my claim if she could have them buffed out and added to appraisal from accident and if she couldn't i would pay for it. I asked her 3 or 4 times if she could have it done and said she would try and if i had to pay it would be around 100 dollars to buff them out. But nothing was done. Very disappointed i bought my 2012 Seara from you and brought into Boucher for all the maintenance from the beginning. Now i spent 80 thousnd on new 24 Seara crew cab Denali.from you . Happy with repair from accident but not having scratches taken care. Not to happy especially when i asked her 3 or 4 times about taken care of it and nothing was done
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied that they did a professional job from start to finish and even though the completion time was pushed out I was well informed throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very efficient and very professional
My Experience - 5.0/5.0 -
the office staff was excellent. repair work done quickly and result was excellent. thanks
Likely to Recommend - 5.0/5.0 -
Of course👌🏻
Repair Quality - 5.0/5.0 -
Great service.
Customer Service - 5.0/5.0 -
I wish I could give then an 11
My Experience - 0.0/5.0 -
There were things missed after I was told the vehicle was all cleaned up and ready for pick up. After checking the vehicle over I noticed a deep scratch (to the metal) on what was supposed to be a brand new tailgate. There was also a mud guard that was not sitting correctly it was seemingly warped from the original damage which I pointed out from the beginning. When I came to pick up the vehicle one of the technicians looked at the issues. I was told that he was able to make the mud guard fit, however I didn’t take a good look because I needed to get back to work and had already wasted so much time. Now I have to bring the truck back another time to repair again. This is terrible quality control on the part of the collision repair center. Someone should have looked this truck over before giving it the ok. The truck wasn’t even washed up very good. There was mud and bugs still on it. That is not what I would expect at all. They had the truck for a couple weeks and it’s not acceptable to have these types of issues. Not too mention this will cost much more of my time and money to bring the truck back again for several more days, who knows how long, while they are fixing what should have already been fixed. It’s very sloppy and I’m very displeased to say the least!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and friendly. Work perfect.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alicia and her team were amazing and quick!
My Experience - 5.0/5.0 -
Excellent, timely, friendly service! Ten gold stars! Quality work and the ladies at the desk are top notch!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, communication and repair. The ladies at the front desk are the best!
Customer Service - 5.0/5.0 -
Excellent! Top notch and excellent people skills!
My Experience - 5.0/5.0 -
Working with Alicia in the auto body shop was a great experience. She went above and beyond to assist us from start to finish. Her assistant, Alexis, was also very pleasant. We are extremely satisfied.