Bowen's Collision Broad River

5.0 (374reviews)
100%
655 Broad River Rd,  Columbia,  SC  29210
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Shop AssistantSparkles

In operation 4 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Bowen's Auto Body & Paint, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to ensure that your vehicle comes back to you looking like new. When it comes to comprehensive services, we are proud to be the preferred choice of drivers in the Midlands area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • German
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (374)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many highlighting outstanding repairs that meet or exceed expectations. Feedback frequently commends the friendly, professional, and knowledgeable staff who make the repair process smooth and stress-free. Customers appreciate thorough communication, including regular updates via text and calls throughout the repair process. Timeliness is also widely recognized, with many vehicles completed on schedule or ahead of time. Several customers note their vehicles were returned detailed and looking like new. A few customers mentioned isolated concerns such as delayed timelines with late notifications and a lug nut reinstallation issue, as noted directly in their feedback. Overall, the overwhelming majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
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"... Collision provides outstanding customer service. Their work is unmatched and I highly recommend them. If you are in need of repairs look no further. The ..." Read more
"I could not be happier with the repairs. They were able to pull the dents without replacing ..." Read more
"Outstanding work for a fair price. The customer service is unmatched. I highly recommend Bowens Collision."
"Place is great. Communication is top notch. Work performed is perfect. Very friendly staff"
"The quality of the repair on my car is superb!"
"It was ready the next day after I dropped it off"
"My vehicle was ready a head of time."
"... me on everything. They knew I had things to do and completed everything in a timely matter. They were also very nice. I loved them!" Read more
"Excellent work and done in a timely manner!!"
"My vehicle was delivered on time."
"Excellent communication! I couldnt have asked for a better experience."
"Not only was I kept informed but I got honest feedback about what may happen depending on the level of repair ..." Read more
"They were GREAT. They had great communication and informed me on everything. They knew I had things to do and completed everything ..." Read more
"Professional! Communication outstanding! The work excellent!"
"... repairs were delayed multiple times by the shop and I was usually notified after the timeframe had lapsed." Read more

Likely to Recommend

Repair Quality

Excellent costumer service!!

Customer Service

My Experience

Susan is the BEST!!! She’s very cordial & very communicative, she always kept in contact so I was up to date with what was going on. Best in the business!

Likely to Recommend

Repair Quality

Customer Service

Susan is the ultimate pro. Her customer service is truly inspiring and she is always available for questions or concerns! A1 service.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I always knew what stage of repair my car was in because Bowen’s always kept me updated

My Experience

Top notch experience, fabulous service, wonderful staff, and the job was so flawless, I couldn’t even tell where the damage was. I will come to this location for any of my personal and professional auto body needs.

Likely to Recommend

Repair Quality

Outstanding service and flawless repair of vehicle damage. Cannot even tell where the mark was.

Customer Service

Super friendly, delightful team, very accommodating.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Yall are the best! Steven, thank you so much for all your help and your kindness. Very happy with the outcome of my vehicle. Yall took great care of my Jetta and me! I will always recommend Bowens

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I’m completely pleased with the job that Bowen’s Collision did! Ms. Susan is amazing! She’s the absolute sweetest! Since Day 1 when I called and spoke to her, I knew I was in good hands! Everything she told me would be done, was done! Y’all exceeded my expectations! I’ll recommend you 10 times over!!! Mr. Scott and Mr. Steve, thank you so much! Thank you so much!!!😊 HIGHLY RECOMMEND!!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent work and done in a timely manner!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very pleasant to deal with. Kept me updated as repairs progressed.

Customer Service

Returned Clean

My Experience

Outstanding Staff!! If you want it done correctly and professionally take it to Bowen's collision. Thank you for doing a great job and on time. !!!

Likely to Recommend

Repair Quality

Outstanding work. Vehicle looks great 👍. Steven and staff were very professional and knowledgeable. Vehicle was finished as scheduled, and looks great.

Customer Service

Great customer service interaction.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone at Bowen’s was wonderful to work with. They were personable, communicative, and made the entire repair process easy and stress-free. I really appreciated the updates along the way and the excellent customer service. My vehicle looks great, and I couldn’t be happier with the experience. Thank you to the whole team!

Likely to Recommend

Already did!

Repair Quality

Looks great!

Customer Service

The staff at Bowens were nothing but kind, responsive and committed to making sure that I was in the loop throughout the process.

My Experience

I was satisfied with their work. If I ever need their service again, I will call them and get an estimate and take it to them

My Experience

I appreciate the customer service and attention to detail

Likely to Recommend

Repair Quality

Steve was great , pricing was good, overall great experience. Thank you 🙏🏽

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I'm very satisfied with Bowens Collision Repair. The staff is friendly and efficient. Bowens does amazing work in a timely manner. They continously update you toward the completion process. Thank you Bowens.

Likely to Recommend

Repair Quality

Very helpful

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Place is great. Communication is top notch. Work performed is perfect. Very friendly staff

Customer Service

Couldn't have asked for better