Brandywine Coach Works of West Chester

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very good job. Communication was not very good

Customer Service - 4.5/5.0 -

None

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service and fantastic workmanship on the body repairs to my truck. Thank you!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good, comfortable experience with a lot of visibility and updates throughout the process

Customer Service - 5.0/5.0 -

Very approachable and friendly staff

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great teamwork. Keeping me informed on the progress of my repairs was most important and of course the craftsmanship of the finished work. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will refer others to Brandywine Coach of West Chester and will do so with every confidence that those I refer will be pleased with the results.

Repair Quality - 5.0/5.0 -

Everyone I dealt with, including Steve, Adam, Jim & Jillian was friendly and professional.

Customer Service - 5.0/5.0 -

Everyone I dealt with is obviously committed to meeting customer expectations.

Returned Clean

My Experience - 5.0/5.0 -

Looks great Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

met all expectations…… class job…. no issues whatsoever…..10 out of 10

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Y'all do excellent work. It's a shame that the entire area has to be disassembled to repair one panel, but that's on the manufacturers! Price was fair considering the amount of. labor required and the excellent quality of work. I would just recommend my friend to verify multiple times that the car is ready for pick up on the promised date.

Repair Quality - 5.0/5.0 -

Everything's nice and shiny, no paint defects. Colors match perfectly, panels are well aligned. Sensors are working just fine, so no issues with the re-alignment work. I haven't driven the car at night yet, but the headlights appear to be good too (at least in daytime running mode).

Customer Service - 4.0/5.0 -

Overall good, but there was confusion as to whether car was completed. I was led to believe that it was done on May 1, traveled to Paoli and had ordered an Uber, when your office called to tell me the car was not ready, causing me to waste a trip. Furthermore, ten minutes later, your automated system messaged me that the car *was* ready, and when I called to clear up the confusion, I was told the system was incorrect. Please work on your status updates so that this doesn't happen again.

Returned Clean

My Experience - 5.0/5.0 -

Highly professional, outstanding body work, and extremely easy to deal with. I would highly recommend Brandywine Coach Works without reservation.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything in the process was passed on in a timely way. Coordination for rental was perfect and we would use you guys again.

My Experience - 5.0/5.0 -

Interior cleaning misunderstanding but it was resolved.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car looks great. I wish it didn’t take so long!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All went well and communication was great! Of course I just picked up the car!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My car was beautifully repaired. I am extremely satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m extremely satisfied with the quality of the repair. My car looks like nothing happened to it.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

⭐⭐⭐⭐⭐ Exceptional Service & Flawless Work – Highly Recommend Brandywine Coach Work! I cannot say enough amazing things about Brandywine Coach Work! They did a phenomenal job repairing the grill and bumper on my BMW X7—my vehicle looks absolutely brand new again. The quality of their work is top-tier, and the attention to detail truly shows. What really sets them apart is their customer service. I was actually out of the country when everything needed to be scheduled, and they went above and beyond to make the entire process seamless. They helped coordinate my appointment, assisted my son with picking up the rental, and even ensured the rental was properly returned. That level of care and professionalism is rare! From start to finish, the entire experience was smooth, stress-free, and handled with excellence. If you are looking for a company that delivers high-quality auto body repair, outstanding customer service, and truly cares about their clients, look no further. Brandywine Coach Work is the company you can trust!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks so much for your help with my car damage. I really appreciate how easy it was to work with your team and your excellent work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0