Caliber - Arvada
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Looks great. Thank you!
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
just wished there was a better way of getting in parts and making sure they are workabale, my car was at the place for almost 5 weeks.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks beautiful now!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service! Kimberlee was my estimator, and was professional and also very patient. She was very knowledgeable and treated me with respect, Always willing to answer my questions. Steve was also great. Thank you!
Likely to Recommend - 5.0/5.0 -
Great
Repair Quality - 5.0/5.0 -
Excellent and thorough and professional service. Kimberlee is outstanding and I’m grateful to have had her as my estimator - THANK YOU!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience and customer service.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Parts delays - supposedly - doubtfully I might add. Obviously to me someone not staying with the vehicle to get it done in the promised time-line.
Repair Quality - 2.5/5.0 -
Super, super BS with NUMEROUS delays. Just ridiculous!!
Customer Service - 3.0/5.0 -
Polite, switched people twice with mediocre responses.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will give this a 10 NPS because the team put a lot of effort into resolving my issue after I contacted corporate and my insurance.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mistakes were rectified and I am satisfied with the end result.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Various reasons
Repair Quality - 1.5/5.0 -
There is no gap between the panel/bumper that was replaced
Customer Service - 0.5/5.0 -
I talked to the folks there, had four different people with 4 different answers
Likely to Recommend - 0.5/5.0 -
I wouldn't use this location and maybe business again
Repair Quality - 1.0/5.0 -
My experience here was less than satisfactory. Not only Did the repair take 4 times as long as I was quoted , being I was quoted 3 to 4 days and it took 12. Upon going to pick it up the first time, we found that there were still scratches on the car in the work area that should have been fixed and new scratches. They were kind enough to vacuum out the car however upon doing so also swipe to my tub of cleaning wipes that I keep on my floor.
Customer Service - 1.5/5.0 -
They were low staffed and it was apparent in service. Courtesy ride after dropping off vehicle was not given, phone were not always answered, phone calls weren't returned when voicemail wasn't full and you were able to leave a message.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
We will not be back and will encourage others to find another repair shop
Repair Quality - 0.5/5.0 -
Absolutely terrible communication, multiple people, including management, did not keep their word. While dealing with delays is understandable, the lack of communication, on multiple multiple occasions, was not acceptable
Customer Service - 0.5/5.0 -
Again complete lack of respect for our time and terrible communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Several delays, locating parts for a Suzuki, they quit auto production in 2013
Returned Clean
My Experience - 5.0/5.0 -
The repairs to my car came out great and they had good communication through the process. They care about doing high quality work and proving good service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job!