Caliber - Asheville - East
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really appreciate that everyone kept open communication with me on the status of my car.
Customer Service - 5.0/5.0
My Experience - 1.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0 -
So far is good. I'm waiting for the repair to be completed before I submit a rating.
My Experience - 5.0/5.0 -
Excellent service. On time and made it very easy. Highly reconnect them
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
When we initially brought the car in, we were processed quickly. The front desk person was very nice and the ‘estimate’ person looked at the car quickly. We were given the estimate in a timely manner and went on our way. At some point in the process, the estimate changed and it turned out to be a lot more. I do not have access to those figures as I write this. Pretty much from the beginning a completion date of July 10th had been set. This didn’t change for the time that Caliber had the car. On July 10th I didn’t hear anything from Caliber. I had to call them that afternoon at which time I was told they were waiting on a part or two and that they thought the car would be ready on Monday, July 13th. I did not hear anything from a caliber on July 13th. The next contact from Caliber came on July 15th at around 2:00 pm telling me the car was ready. We went there at around 3:30 to get the car which looked very good.
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The team was very easy to work with, friendly, and took time to explain the process
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already told many people how well they treated me and the quick turnaround in getting my car back.
Repair Quality - 5.0/5.0 -
Crystal and I believe her name was Kadin were amazing!
Customer Service - 5.0/5.0 -
Crystal was great! Kadin(front desk) was always there with a smile on her face.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I haven't been able to wash the car but will soon
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great service and everyone was very nice!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
We had a exceptional experience. Great communication, friendly staff, perfect results.
My Experience - 0.0/5.0 -
The work that was done by caliber collision from my first visit was not installed correctly and has now damaged the work the caliber collision was payed to repair. The lack of accountability and liability for the work that was done to my car will cause me to go to a shop that is not caliber collision if I need any repairs in the future. I have told my insurance, possibly they will be able to hold caliber collision accountably for the work that was not done properly to my vehicle during "repairs" which have cause damage to the parts of the car my insurance payed caliber collision to fix.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Not happy with work completed. Was rushed while picking up my Toyota and unable to inspect it. There are dents on the hood and misalignment of the repair parts. They literally locked the door as I walked out of it….
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was amazing!! Definitely recommend for repairs!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice employees and good communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Courtney kept constant text contact
My Experience - 5.0/5.0 -
Crystal was wonderful to work with on getting the repairs done on my car. When I showed her a concern that I had, she quickly identified the issue and ordered the necessary part to make it right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already recommended them to a coworker
Repair Quality - 5.0/5.0 -
Quick service, great communication, and helpful employees
Customer Service - 5.0/5.0 -
Great employees
Returned Clean
My Experience - 5.0/5.0 -
Both times I've had my car in a caliber collision, they have been awesome and always kept me in the loop, even when I noticed something about the repair wasent exactly right they did something about it and even fixed a problem I was having with the new parts from the first repair hince their lifetime warranty on their work which I find very respectable. Kourtney had no problem getting it back in and getting the second repairs flaw fixed. The tech pulled it back around and told me what the problem was and he did a amazing job with the repair, front of the car looks brand new and can't thank you guys enough.