Caliber - Boerne - Fair Oaks
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly service…
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Oscar did a great job and thank you for delivering my truck to me when it was completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Took too long but did good job keeping me advised on the status of the car. Did nice job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Shop did a great job. Good communications. Only problem is 6 week time - which I understand is normal today.
My Experience - 5.0/5.0 -
Oscar did a great job keeping me informed of my vehicle’s repair status and accommodated scheduling request. They were able to use existing part to get me back on the road while waiting for the back ordered part to be fulfilled..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
No, I wish it was a good experience but it’s not. Now I have to clean my car and get the white powder out. And get the window tint repaired
Repair Quality - 4.0/5.0 -
The repair was good but the vehicle inside had a white dust EVERYWHERE! The window film was scratched, the molding on the outside is now peeling.
Customer Service - 0.5/5.0 -
Not happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service!!! And great communication
Likely to Recommend - 5.0/5.0 -
Will definitely recommend, fast service and courteous staff
Repair Quality - 5.0/5.0 -
Great job, very happy with the repairs!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
There were weekly updates regarding the status of my repair. My car was repaired ahead of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
response time was not the best but the repair was great
Customer Service - 3.5/5.0 -
friendly , courteous, response time could be better keeping you informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I told my husband this was the best car repair facility I’ve ever taken my car to.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend them to anyone needing their service!
Repair Quality - 5.0/5.0 -
Caliber did beautiful work repairing all the hail damage my truck had sustained on Mar 2nd. I think it even looked better when I picked up than it did before the hail did a number on it.
Customer Service - 5.0/5.0 -
I received several updates on the status of my truck while Caliber was working on it. I really appreciated these.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
DELIVERED MY VEHICLE STILL DAMAGED BECAUSE STATE FARM REFUSED TO COVER IT. I HAVE NEVER HAD INSURANCE WITH STATE FARM, ONLY WITH NATIONWIDE.
Likely to Recommend - 3.5/5.0 -
No, not at this time. The clerical issue with my insurance has left a bad taste. My wife's SUV also has hail damage and asked me to look for another collision repair facility. We both work for USAA and pride ourselves giving and expecting great customer service and this communication issue between all parties was discouraging.
Repair Quality - 5.0/5.0 -
It looks great. I dont see any resemblance of hail damage and I didnt get the work done until 1.5 years after the issue. I was worried waiting & not repairing it would cause an issue but it obviously didnt. Good job.
Customer Service - 0.5/5.0 -
While I cannot argue with the quality of the PDR completed, I can say the communication between me, Caliber Collision, USAA Insurance & my insurance adjuster is still ongoing and not yet resolved. When i first called Caliber Collision @ Address: 31445 I-10 Suite 200, Boerne, TX 78006 & Phone: *** *** ****, I dropped my car off there & told it may be 2 days for the repair work. Only later to be called hours later and told some work came up and in order to get my car completed, it would need to be taken to the Caliber Collision nearby location in Fair Oaks: Address: 7850 Lost Creek Gap, Boerne, TX 78015 & Phone: *** *** ****. Then I was asked "Do you want to get your car when its done here in Boerne where you dropped it off, or Fair Oaks? Well, I dropped it off in Boerne so of course I dont want to drive farther away to get it! So 1.5 weeks later (which is fine, I get stuff happens) I get the car back and was told my initial insurance estimate of $4,878.33 was not sufficient, more work was needed, and the total cost of repairs was over $8K. However, I was told by Caliber they'd send that remaining supplemental payment request directly to USAA, my car insurer. Fine. Thanks! I got my keys & left. A day later or so, I get called by USAA Insurance saying they received a supplemental bill, but when they called Caliber Collision (Fair Oaks) they told them they did not work on my car. Odd, that's what I was told. Was someone lying to me for some reason? I tell USAA to hold on and I'd call & figure this out. I call Caliber (Fair Oaks) and a girl (forget her name on 03/23/23) says "that's correct. Your car was not worked on here. We dont even touch your make & model (2014 VW Passat) here so there's no way we worked on it." Now I'm so confused, I have no idea what to do. I call Caliber (in Boerne) and tell them the story, the person on the phone says "Yes, we 100% sent your car to Fair Oaks location". Then I had to hang up as I was walking into a Doctors appointment. So at this time, I'm not sure that the USAA Adjuster, looking to get pay his $4K supplemental bill he got, has a POC to talk to who has confirmed my car was there. Can you please help him? His name is Luis at USAA. Please contact me @ #210-867-1953 if needed. Thanks.
Returned Clean
Likely to Recommend - 5.0/5.0 -
If I ever need any repairs for my cars I WILL ONLY USE Boerne Tx Caliber Collision ! I will tell everyone in need this is the only place to go !!
Repair Quality - 5.0/5.0 -
I have never had such a positive experience getting a car repair done. The staff are warm and friendly. The check in and out process was easy . The estimate , approval and completion of repairs were done and I was notified through each step . They even returned my car and keys to my door. Thank you for making this process so easy for me.
Customer Service - 5.0/5.0 -
Having my car picked up and returned to me was amazing and beyond any expectations I had or any other repair service has ever done !
Returned Clean
My Experience - 5.0/5.0 -
Work was done thoroughly and I was kept up to date on progress