Caliber - Carbondale

4.6 (654reviews)
96%
2240 N Illinois Ave,  Carbondale,  IL  62901

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (654)

My Experience

It looks great, thanks guys

My Experience

It did take longer then i expected but great communication and glad to have my car back.

Likely to Recommend

Repair Quality

Everyone is very nice. If I had known how long everything was going to take I would have gone elsewhere. I did have a quote at another business but opted to go where my insurance was associated with. 2.5 months later it’s done. Although there was a very long superficial scratch by one of the repairs. They did take care of it though, although it took 20 min of them looking at pictures to decide to take care of it.

Customer Service

Returned Clean

My Experience

Thank you

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Repair Quality

Customer Service

Returned Clean

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Returned Clean

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Repair Quality

Everything was so smooth, the workers were friendly and kept me informed throughout the process. They even helped me return my rental. The work itself was flawless. If I ever have to get work again I would go there because I had such a positive experience

Customer Service

Likely to Recommend

They seem to be very busy, maybe need to hire additional staff to do inspections and estimates.

Repair Quality

took too long to get estimate and insurance approval. Other than that, repair was completed and satisfied with result. Staff all friendly, respectful and helpful.

Customer Service

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Repair Quality

Customer Service

Everyone is professional and nice

My Experience

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My Experience

Overall, I'm very satisfied and appreciative, but I noticed a long dent that wasn't on my vehicle before.

Likely to Recommend

100%

Repair Quality

Awesome job! Gary said your business did an awesome job. We also thought it would cost an arm and a leg. Although our insurance paid for the repairs for our vehicle the cost I thought was very reasonable. I thought it would cost an arm and a leg for the repairs. We are 100% completely satisfied with the repairs and hopefully won't need any other repairs but if we do we would happily use your company again.

Customer Service

Very kind and helpful and pleasant. Completely satisfied with this company.

Returned Clean

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Repair Quality

Customer Service

Tasha was super friendly and kept me posted frequently. And, Alex was very informative.

My Experience

Repair was done quickly and I appreciate the progress updates.

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Repair Quality

Customer Service

Returned Clean

My Experience

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My Experience

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Returned Clean

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Always.

Repair Quality

Caliber Collision did wonderful work to our Buick. Thank you.

Customer Service

Have always been satisfied with their work and office staff.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

When the car was found in a ditch, I began to dread what was about to happen. Caliber was so responsive and so professional I found myself far less stressed than I expected to be! Thanks to Tashya, Miles, Alec, and Alex for the smooth start to finish. And thanks to all the folks who worked on my car.