Caliber - Carbondale
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision did outstanding work on our Buick. They were all very friendly, caring, and answered any and all questions we had. Thank you Caliber staff. ⭐️⭐️⭐️⭐️⭐️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome staff!
Customer Service - 5.0/5.0 -
Answered all our questions and concerns.
Returned Clean
My Experience - 5.0/5.0 -
Couldn’t believe how quickly the repairs were done and your crew detailed the car looks great. Thank you
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great, communication was fantastic and service was great!
Customer Service - 5.0/5.0 -
Everything looks great, communication was fantastic and service was great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good as new
Customer Service - 5.0/5.0 -
Lovely receptionist. Very accommodating and gave excellent directions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Where to start. I think it all went wrong when I was initially quoted 3 weeks to fix my brand new 2024 Nissan pathfinder (2,000 miles on it). The date just kept getting bumped. Around the 6 week mark, I had consistent been told my car was nearly done. So I sold my 2014 Nissan pathfinder, which I had been driving since I had met the Max on the rental my insurance had provided. Literally the next day, caliber bumped the date back a full month. I called and was basically told the initial date was never realistic. They claimed they planned to have it done sooner than a month from then….. Well it ended up taking well over another month. It was 3 months to the day when it was finally complete. And I will admit, they did a great job. But I was severely inconvenienced by their repeated lies about the completion date. I NEVER would have sold my old car if I’d had any idea repairs would take another month and a half. Furthermore, when I left a negative review on google, I just got left hanging after an initial “whoops, we’re sorry, just email us and we’ll get to the bottom of it” comment. I get it, it was a brand new car with a lot of front end damage. I knew it would take a while. But I am still pretty angry about the fact that I was misquoted dates that were months off.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
They were extremely apologetic at the end, but they strung me along with inaccurate dates for months and didn’t complete it at their “rock hard” deadline.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and kept me informed on all the way through repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can’t thank caliber enough for the work that y’all did on my eco sport, the hatch and bumper looks great! 😊
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Work was not completed and I was not informed as to why, nor contacted before caliber decided not to do the mechanical repairs
Repair Quality - 2.5/5.0 -
Only cosmetic repairs were done. None of my mechanical issues were touched and I was not informed of this upon picking up my vehicle
Customer Service - 3.0/5.0 -
Everyone was friendly, despite being understaffed when I dropped off my car. I was informed about the process and kept up to date on an expected completion time, but felt under informed about the work being done.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great business!
Repair Quality - 5.0/5.0 -
The staff was very thorough, knowledgeable, and professional. I would recommend them for anyone to have repairs. My car looks like brand new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent, communicative, expedient service.
My Experience - 5.0/5.0 -
The Caliber Collision team was great from start to finish. They kept us in the loop via text messages and phone calls. They even went above and beyond to give my daughter a ride back to campus after the vehicle was dropped off. They also brought the car to her on campus when it was finished. Caliber earns an A+ in customer satisfaction!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were super nice. Communicated well with the progress of my vehicle