Caliber - Carbondale

4.6 (653reviews)
96%
2240 N Illinois Ave,  Carbondale,  IL  62901

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (653)

Likely to Recommend

Gave and showed me you cared about your work.

Repair Quality

looks better than it has been in years, the is a dent that was not taken care of, but I am not worried about it. I appreciated all the work you and your crew performed.

Customer Service

Your customer service person was friendly and kept me informed of the progress that being made.

Returned Clean

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Customer Service

Only problem was being told we could drop the rental at caliber when we picked up our vehicle. When we told enterprise where the car was they through a bit of a fit.

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Customer Service

Returned Clean

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Customer Service

We loved having text messages w updates

Returned Clean

My Experience

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Customer Service

Returned Clean

My Experience

I especially liked the texts keeping me informed about the progress. Everyone was very friendly and helpful.

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Returned Clean

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My Experience

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My Experience

The whole process was very easy and fast. I had no problems, communication was amazing and customer service was amazing!

My Experience

The two people I dealt with, the receptionist and the person who inspected and marked up the car, were personable and clearly explained the process. In short, highly professional. In addition, the work that was done was first-rate. One would never know the car was in a fender-bender.

Likely to Recommend

Repair Quality

The 2 employees I worked with, Tasha (not sure if I spelled that right) and Tony were extremely courteous and explained the repair process clearly. And the work was first-rate. The car looks the same as it did before the fender bender. Couldn't have asked for better service.

Customer Service

See my previous comment

Returned Clean

Likely to Recommend

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Customer Service

Caliber was Awesome and timely they kept me updated weekly and provided professional service special thanks to Tasha and Tony they were amazing

My Experience

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Customer Service

None

My Experience

Excellent job!

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Returned Clean

My Experience

Friendly customer service and I was given updated information about my repairs all the way up to repairs.

Likely to Recommend

Repair Quality

Customer Service

Friendly and concerned about my car repairs!

Returned Clean