Caliber - Carbondale

4.6 (653reviews)
96%
2240 N Illinois Ave,  Carbondale,  IL  62901

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (653)

My Experience

Everyone was super friendly and happy to help. Service was fast.

My Experience

Thank you for serving me and get my car repaired to my satisfaction. Your work is greatly appreciated!

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Customer Service

Returned Clean

My Experience

I am exceptionally pleased with my experience at Caliber Collision. Staff members were friendly and professional. The repair work was done in a very timely manner. The facility is very clean and welcoming.

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My Experience

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Customer Service

They were so nice and even vacuumed my car

My Experience

My Experience

My air conditioning compressor is making a very loud hissing sound. The paperwork said it was repaired/ replaced. Something seems to be leaking or installed incorrectly. It also doesn't seem to be pushing much air out.

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Returned Clean

My Experience

I'm very happy with the results achieved on my challenger. The dent on my car can't even tell it was there. And most of all great paint job! I delt with Tony he was very professional. Thank you 😊

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My Experience

Estimate and repair was fast.

My Experience

Everything was top notch!! Couldn’t be happier.

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Repair Quality

Excellent service!!

Customer Service

Excellent service

My Experience

Tony and Tashya made the process super simple and handled everything with the insurance. Kept me updated and a great turnaround time too!

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Repair Quality

Great turnaround time, was kept updated the whole process.

Customer Service

Returned Clean

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Repair Quality

They really went above and beyond to get me a rental car when enterprise told me they would not get me a car. The work on the car looks really good. Very nice and professional.

Customer Service

As I said, they went above and beyond

Returned Clean

Likely to Recommend

Horrible, horrible service

Repair Quality

It was the worst experience I have ever had. Not only were the repairs not done correctly has popped out a bubble in the paint that completely chipped off and just completely unprofessional. If there was a negative on the dissatisfied chart, it would be -100 for dissatisfied. I would never recommend this place to anyone even after they fix the paint chip when they obviously told me that they didn’t even look it over I took it home, and the panel is still popped out by my windshield. It is completely unprofessional.

Customer Service

When they did it wrong, they admitted that they didn’t even check it over after they repaired it and then he even suggested that they have to put me in the rotation again and I wouldn’t get my car for another week completely unsatisfied and completely unprofessional.

Returned Clean

My Experience

My car looks brand new!!! I love it!! Your team wss all aces, they eere great.

Likely to Recommend

I am going to recomend to everyone!

Repair Quality

My car looks brand new. I love it!

Customer Service

They were awesome. Their customer service was excellent, one of the best I have experinced. I would recomend them to eberyone.

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Returned Clean

My Experience

I would DEFINITELY recommend Caliber Collision to anyone! Employees were nice, informative, and thorough. I was kept informed and updated on repairs every step of the way. GREAT JOB!!!

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Returned Clean

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My Experience

The service here was great. Tony did a great job of keeping me informed and up to date in my repairs. I will definitely be recommending caliber to others.

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Repair Quality

Great job! Tony did an awesome job keeping me up to date on my service.

Customer Service

Returned Clean

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