Caliber - Carbondale
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
They missed a spot painting
Likely to Recommend - 0.5/5.0 -
Not a great experience
Repair Quality - 0.5/5.0 -
They didn’t paint a spot which they clearly marked as damaged and as far as I know have made no effort to try to fix it
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
A few more texts regarding updates would have been helpful
My Experience - 5.0/5.0 -
Great customer service and flexibility. My car came back good as new and the detailing on it was extremely well done
My Experience - 5.0/5.0 -
They did a wonderful job. Looks so good thank you for all the hard work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied what a g reat company
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Updates during the process are appreciated, but some texts falsely got my hopes up about when my vehicle would be finished.
Customer Service - 4.5/5.0 -
The personnel were great. The only improvement is that I could’ve perhaps been warned the automated texts might be incorrect.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone very friendly and helpful
Customer Service - 5.0/5.0 -
They kept me updated and we’re always incredibly friendly
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Estimate was 3.5 weeks took several months
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Rated poorly not because of quality of work but time it took to get vehicle done.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Car repairs can sometimes be a difficult process. I want to thank the people of Caliber. They were so kind and helpful through every step along this process, rolling with the punches as it took a few different turns along the way. I was impressed by the credibility and helpfulness of the staff. Can’t recommend them enough, Thank you! :)
My Experience - 0.0/5.0 -
The good: I appreciate the quality of the repair and the kindness and professionalism of the staff. Everyone did a good job. Some opportunities: As I understand things (from information given to me by the staff- my car has been ‘completed but not reassembled’ for over a month. That the parts had been procured and painted but we’re waiting to be put back onto the car because of “staffing issues”. I was told over a month ago that my car should be ready any day but as I checked with staff I was told (week by week for four weeks) that it wouldn’t be ready because staff had quit, or the staff we thought would help us from another location didn’t come. The staff member who told you it would be ready also quit. While I appreciate the honesty, to know that my car should’ve been ready a month ago if staffing issues were addressed on your end was disappointing.
My Experience - 0.0/5.0 -
Horrible service Never again
Likely to Recommend - 0.5/5.0 -
No way !!
Repair Quality - 0.5/5.0 -
I wish here was a value of zero Except manager name Jenifer this place is cluster of clueless people who don’t know what’s going on Bad front desk reception and horrible effort to keep on given time line
Customer Service - 0.5/5.0 -
They have no idea what’s going on with repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
It took too much time for a minor repair- 1 month.
Customer Service - 1.5/5.0 -
Text messages regarding repair status & timing were incorrect.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely will recommend caliber collision to anyone needing repairs
Repair Quality - 5.0/5.0 -
Repair was quick and great quality work done
Customer Service - 5.0/5.0 -
Amazing customer service care. Everyone in the shop was kind, professional, efficient, and made for an excellent 1st time experience. Definitely would recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job repairing my car as well as giving me timely updates. I received prompt professional service and my car was fixed by the date they gave me! I would definitely use them again.