Caliber - Carbondale
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My RAV4 looks beautiful now after a run in with a deer. Repairs were done well within 2 weeks. I was thrilled that the inside of the car came back cleaner too
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Depends if all the spots come off the interior and how the situation is handled.
Repair Quality - 3.0/5.0 -
Did well on the repairs themself. Lady at the front was extremely nice, she is the reason I rated them as high as I did. However they claim they “cleaned” the car after the repairs and all they did was shake my front mats out and threw them back in there, didn't connect them or anything they were up under the pedals. Then they sprayed some solution all over the interior of the car. I have spots and water drops ALL over, on my seats, dashboard, vents, mirror and doors. They did not clean anything, which is fine, but I’m not okay with the fact that they sprayed stuff and just let it sit without wiping up anything. They took my air fresheners which were brand new. They also left random things in my car which don’t even belong to me, old used pens, used sunglasses, old business cards to some random place and a box in my trunk of random shit. Experience was good til I got my car back and got inside.
Customer Service - 2.5/5.0 -
Unsure, have to follow back up with them on the spots/drops that are all over the vehicle.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am especially pleased with the work done on my car. They even secured my rear bummer at no charge. Thank you for a job well done.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Very helpful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
A piece from my door fell off because of improper placement of the suction for the door. I need this to be fixed. Other than that the car runs very smoothly.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
It has been over three and one half months since they got the vehicle and we are hoping the complete restoration will be soon.
Repair Quality - 3.5/5.0 -
. My 2019 Subaru Outback has been in the care of Caliber of Carbondale since the middle of October, after I hit a deer in Iowa. We were thankful the insurance company transported it to Carbondale and directly to Caliber about two miles from our house. Travelers Insurance had high regard for Caliber's services so we kept it there. We were prepared to be without it for up to two months but hoped we would have it back before Christmas. I must have received ten text messages extending the completion date from late November to February, a week or two each time. The reason was either not getting a part on time or needing another part to get the air bags to communicate with each other and finally onto a specialist for a couple of weeks to get everything synched-up. On several of the promised completion days, I would text or call to see if my car was ready. I would later receive another text about the later completion date. Thursday, February 3, 2023, I received a text from Caliber Collision in Carbondale that my Subaru Outback was ready to be picked up. It wasn't ready. The newly painted fender and hood had irregular marks and smears. There was clear coat overspray on some of the windows and the front license plate and bracket were sitting in the tailgate area and being disappointed, we left it to be picked up Friday as it was already after 5:00PM. Friday afternoon we got another text saying the car was ready. It was not. Now the hood had swirl marks from a bad buffing procedure. I have to say, the paint matched very well but those swirls make it look bad. Did I expect too much? We also noticed a small dent in the lower part of the tailgate that it did not have before. I know they put a new dash in but the finish panel near the defroster vent has a pucker and sticks up slightly. I know they did some A/C work as the caps are missing from the charge ports. Maybe I am expecting too much. I just wanted my vehicle to look and perform like it did before the accident. That's what I thought Body Shops did. Jenifer, the regional manager, was exceptionally nice and even personally supplied some elbow grease removing some of the overspray from the side windows and promising to buff out the swirls and arrange for a PDR guy to remove the dent from the tailgate. I received a text Saturday asking me to complete a simple survey. I was asked if I was completely satisfied. Though I am grateful to finally be driving the car again, I did not answer that question yet. Maybe I am expecting too much.
Customer Service - 3.5/5.0 -
I think I analyzed that in the last comment.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful job car is handling very well.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service and always kept me in the loop regarding repair progress.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
They did a good job on my car
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The paint job was flawless. The office staff was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The painter did excellent work in the office staff Did an excellent job of handling my claim couldn’t be more happier with the job they did
Customer Service - 5.0/5.0 -
Great paint job. And fast service
My Experience - 0.0/5.0 -
I think it was breaking things that were not broken to begin with. Multiple pick up dates… however today was the day It was originally suppose to be picked up. And the fact no one went over it to determine if I was happy with the repairs
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Repair looks good. Wish there wouldn’t have been so much broken by the staff before it was done