Caliber - Carbondale

My Experience - 5.0/5.0 -

Communication was great. Explanation of work done was appropriate. The car looks and drives great

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything is great. Thanks for vacuuming!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

Absolutely would recommend. Having a wrecked car in an accident is trauma enough. Feeling confident that the repairs are being handled by professionals really helped.

Repair Quality - 5.0/5.0 -

Caliber’s staff were both professional and knowledgeable in our dealings. I always felt informed during a 3-week long complex car repair process. They handled all interactions with the insurance company and enabled me to return the rental car company’s vehicle to them, thus saving me time. I recommend Caliber unhesitatingly.

Customer Service - 5.0/5.0 -

Yes, completely pleased. They were courteous and answered all my questions.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would definitely recommend them. They are fast and the price was insanely low. Even though I didn’t have to pay a cent. The other guys insurance covered everything. But when I found out how much it cost at the end I was blown away.

Repair Quality - 5.0/5.0 -

I think they did go above and beyond to help me out.

Customer Service - 5.0/5.0 -

They kept me up to date with texts. And they were willing to perform what I wanted. The only thing they weren’t able to do was a duramax badge. But they were going to do that favor. Just the fact that they were willing to do it for me was awesome. And they even offered if I got a different set (that was straight. They would apply it. So they really do care about making the customer happy.

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My Experience - 5.0/5.0 -

Professional, honest and easy to communicate with

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Clear communication, professionalism and organized crew. They seem like the kind of people you would want to work with. Body work looks great and concise. Paint work is great. Free coffee and water in the main office. Can’t beat it here. You’ll see. SFC Timothy Wanke US Army (Ret)

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was kept up to date on the progress of my cars repair. Thanks for a job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a very good experience at caliber. They kept me up to date on everything they were doing. I couldn't have asked for a nicer bunch of people. Thanks

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

I would especially because how quick they finished and the quality work they did

Repair Quality - 5.0/5.0 -

Really happy with the work they did

Customer Service - 5.0/5.0 -

Very good kept up to date with everything going on

Returned Clean

My Experience - 0.0/5.0 -

My repair took 4 months to complete . While the shop couldn’t control that a part was on back order they did not communicate proactively. I would get the update that we were waiting on part and then the due date would move out a month. Then get the same update the next month. The part was received on April 20 (Monday) and the shop told me that the car would ready for pick up on Friday the 24th. Then the expected date was moved to Monday the 27th. I heard nothing on the 27th and I reached out on Tuesday the 28th. They told me on the 28th they still hadn’t completed calibration. Then they said there was a bad wheel bearing and it’d be ready Wednesday the 29th Then they reported the received the wrong part from Toyota and I’d get it Thursday. They said the got the wrong wheel bearing again and I’d get it Friday. Then on Friday they said th got the wrong wheel bearing again and that they were sending it back the the St. Louis shop without fixing the wheel bearing. The saint louis shop repaired the alignment saying it was an issue with a knuckle and there wasn’t a bad wheel bearing at all. I got my car back on May 5th more than 2 weeks after the back ordered part was finally received

Likely to Recommend - 1.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0

My Experience - 5.0/5.0 -

Everyone did a great job. My car was finished earlier than expected. Everyone was friendly, helpful, & kept me informed. I’d definitely use them again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My repair service was excellent in every way. Staff were professional, friendly and efficient. I will recommend highly to others!

Customer Service - 5.0/5.0 -

Consistently excellent!

Returned Clean

My Experience - 5.0/5.0 -

I appreciate the excellent customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The customer care was excellent. I would recommend to anyone.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Competent & courteous - had a pleasant experience & would recommend Caliber Collision to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The staff members were great - I wish everyone in the service industry was as competent and kind.

Returned Clean

My Experience - 0.0/5.0 -

Everything looks great. Repair took too long. Felt like there was too much idle time during the repair. Communication was fair.

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

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My Experience - 5.0/5.0 -

Everything went smooth feom the text once I chose them in the app, with their phone # so I could call at my convenience. Tashya was friendly, helpful, and took the time to help me with my concerns. When i areived it continues to go smoothly. I think it was Alex that did the walk theough before and after, was also fabulous. I highly recommend them. Everyone at the Carbondale location was great. I chose Caliber through my Allstate App's easy claim process and guarantee offer. I looked them up on Google before choosing them in the app. I've already recommended them to several others. I hope I dont need body work again, but if I do I'll go here again.

My Experience - 0.0/5.0 -

The rear view mirror was either broken or not installed properly when Caliber Glass replaced my windshield. I have contacted both Caliber Glass and my local Caliber collision center. Otherwise, the experience was very professional and enjoyable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff at the Carbondale location did an outstanding job with customer service above and beyond. Helped to resolve an unexpected issue. Made the entire process as easy as possible.

Customer Service - 5.0/5.0 -

Went above and beyond.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean