Caliber - Catonsville
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The work seems first rate. One foglight is not working and there was evidence of a critter being in the car- a candy bar had been gnawed into.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really appreciated the daily service update emails.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
I had a hard time scheduling because they insisted I drop the car off on Monday in case the job took longer than the 3 days they anticipated and they didn't want to run into the holiday weekend. They finally acquiesced and allowed my to drop off on Tuesday afternoon. The entire job took ONE DAY and because I was traveling for work, I could not return the rental car until Friday causing me to be responsible for one day rental. The expense to me was unfair and I feel Caliber misrepresented themselves.
My Experience - 5.0/5.0 -
The repairs looked great and customer service was perfect. Would highly recommend Caliber Collision!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All staff treated me professionally and provided very good customer service.
Likely to Recommend - 2.0/5.0 -
parking at the facility is not good at all.
Repair Quality - 3.5/5.0 -
The inside of my car was so dusty. I feel that it should have been detailed inside and out.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
People who work there may me feel like I was a senator or president.That really felt good an by the way did a great job on my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Incredibly frustrating, I would never recommend to anyone.
Repair Quality - 0.5/5.0 -
Car is still not fixed after SEVERAL attempts.
Customer Service - 0.5/5.0 -
Sick of people not returning my phone calls when my car is STILL not fixed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Car looks like it is new ! Communication throughout this process was seamless and car was finished before estimated time! I would highly recommend your repair shop!
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Seamless communication and customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I want to thank Melvin for ensuring that my repairs stayed within my budget. I also want to thank the technicians for making my car look flawless.