Caliber - Columbus IN

4.7 (1,916reviews)
94%
4300 E 50 N,  Columbus,  IN  47203
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,916)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication throughout the repair process, with regular text updates keeping them informed at every step. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new or better than before. Timeliness is a major strength, with numerous customers receiving their vehicles earlier than expected. The professional, friendly, and knowledgeable staff consistently goes above and beyond, including unexpected services like vehicle cleaning and detailing. While some customers experienced delays due to parts availability or minor issues requiring follow-up visits, the overall satisfaction remains very high with strong recommendations for future services.
AI-Generated from reviews written in the last 12 months
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"... needing to do and you guys lightened the load for me. My car looks like it was never hit! You have turned a bad experience into something more bearable and ..." Read more
"The car looked brand new after the repairs. Thank you!"
"Body repairs were top notch as usual!"
"Outstanding work, very professional, great communication... they definitely will get all my body work needs."
"Excellent work"
"The vehicle was 2 days early!!"
"It wa 3 weeks early"
"... Wednesday, Friday text updates were very nice. Also, getting it done 8 days early was great, since our rental car insurance coverage ran out three days ..." Read more
"1 day early. Good job!"
"My vehicle was ready sooner than I expected"
"excellent communication"
"Pleasantly enjoyed working with the team here. Very communicative and respectful of my situation. Thanks for the great experience!"
"Regular communication via text. I was never wondering if you were actually working on my vehicle and if ..." Read more
"The team was easy to work with, communicated what would happen, kept me informed throughout the process, & worked well with my insurance ..." Read more
"Excellent communication and my vehicle was done in a timely manner. Definitely recommend for all your ..." Read more

My Experience

Car looks great. Just thought the time in repair was excessive.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Highest recommendations I can give for a superb job done at Excalibur collision and great communication with Lizzie

Repair Quality

Very satisfied! Lizzie was very good with communication so I could let rental car place enterprise know when there car would be returned. Happy with ending of my car looking good as new. Thank you all involved and especially Lizzie for her communication

Customer Service

Customer service was excellent I would definitely recommend to anyone needed service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Such a great team. Front office was amazing as well.

Customer Service

Lizzy was absolutely amazing. Honestly she couldn't have been any better. She took the time to listen amd she stayed in contact.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice staff and efficient work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The alignment of the parts could have been a bit more straight, but nothing is rubbing because of miss alignment so all is good.

Customer Service

Caliber made getting my van repaired go very smoothly. I had some extenuating circumstances because of work obligations out of town and they went the extra miles to help me with that.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did a great job and thank you for cleaning the inside of my truck!

My Experience

I'm very happy.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kat was terrific!!!

Likely to Recommend

Repair Quality

Kat was fantastic!!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone there was super helpful and so very nice! Lizzy Cone kept me updated from start to finish about everything. Thank you for such wonderful service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

My car looked great when I got it back. They even cleaned it all out for me and wiped it down and even gave me a gift was very nice of them so I was very satisfied, that's the second time I've had my car there. And I would take it back again.🙂

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kat was awesome to work with They got the job done quick

My Experience

The work you completed looks great. There’s a few items I’m not happy about. There are three dents on the passenger door that I know were not there when I dropped the truck off. I was told one is just a rock chip. The issue is all three dents have the same paint in them. It’s fairly fresh. I saw you had pictures showing they were there. I’m curious if it happened from the time I dropped the truck off to when the pictures were taken. I noticed in the picture the windows in the truck were down and it looked like the truck had been moved from where I had originally parked it. The dents are very noticeable from 20 ft away. We would have seen them and marked them during the initial walk around where an employee marked previous damage. They are not dents that would be missed. The fifth wheel rails were installed poorly and incorrectly. Some of the bolts are 3/4 in from being bolted correctly and the spacing is over 1/4 inch off between the brackets. This makes me question the integrity of the reinstall. I frequently haul between 15-17k on the goose neck that fits on the rails. My gooseneck bracket will no longer fit between the rails and the bolts would also stop in from laying flat. This is frustrating having to take additional time and paying someone to reinstall correctly. The alignment was perfect at drop off. The truck now pulls significantly to the left when driving. This is very uncomfortable at highway speeds and will cause tire wear issues. The bed cover was not installed correctly. Wind while driving slid the cover back causing me to fix the issue on the side of the road before I could proceed with my drive. I really enjoyed my prior interactions with your company. Unfortunately, this is enough to make me look to other businesses should I have issues in the future. Thank you.

Likely to Recommend

I’ve never had an issue until now. I will take a vehicle to somewhere else should I need to in the future.

Repair Quality

The work looks good. The fifth wheel rails were reinstalled incorrectly and what looks to be a great safety hazard. The bolts were incorrectly installed and the rails are not correct spacing. My good next adapter will not fit in the truck. I had no issue with alignment when I dropped the truck off. Now the truck pulls significantly to the lest when driving at highway speeds. I noticed damage to the passenger door that I had never seen before. At pick up I noticed are three obvious dents from 20 feet away. I have no way to prove they were not there. We did a walk around at drop off where a service member marked previous damage. These were not mark, but would not have been missed. I was told one is from a rock. Possibly, but all three have the same color scuff mark in them. I am irritated about having to spend my time and Monty to fix the alignment and fifth wheel rails. The cost together will be unfortunate.

Customer Service

I would have liked a little more attention given to the dents in the passenger door. The truck had been moved before they did the 360 pictures of the truck.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

From the first person I came into contact with to the last all were professional, knowledgeable and truly caring of my needs. Wonderful experience!!

Likely to Recommend

Repair Quality

I had a great experience and very pleased with the results.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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