Caliber - Columbus IN
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did a great job and thank you for cleaning the inside of my truck!
My Experience - 5.0/5.0 -
I'm very happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kat was terrific!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kat was fantastic!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone there was super helpful and so very nice! Lizzy Cone kept me updated from start to finish about everything. Thank you for such wonderful service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked great when I got it back. They even cleaned it all out for me and wiped it down and even gave me a gift was very nice of them so I was very satisfied, that's the second time I've had my car there. And I would take it back again.🙂
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kat was awesome to work with They got the job done quick
My Experience - 0.0/5.0 -
The work you completed looks great. There’s a few items I’m not happy about. There are three dents on the passenger door that I know were not there when I dropped the truck off. I was told one is just a rock chip. The issue is all three dents have the same paint in them. It’s fairly fresh. I saw you had pictures showing they were there. I’m curious if it happened from the time I dropped the truck off to when the pictures were taken. I noticed in the picture the windows in the truck were down and it looked like the truck had been moved from where I had originally parked it. The dents are very noticeable from 20 ft away. We would have seen them and marked them during the initial walk around where an employee marked previous damage. They are not dents that would be missed. The fifth wheel rails were installed poorly and incorrectly. Some of the bolts are 3/4 in from being bolted correctly and the spacing is over 1/4 inch off between the brackets. This makes me question the integrity of the reinstall. I frequently haul between 15-17k on the goose neck that fits on the rails. My gooseneck bracket will no longer fit between the rails and the bolts would also stop in from laying flat. This is frustrating having to take additional time and paying someone to reinstall correctly. The alignment was perfect at drop off. The truck now pulls significantly to the left when driving. This is very uncomfortable at highway speeds and will cause tire wear issues. The bed cover was not installed correctly. Wind while driving slid the cover back causing me to fix the issue on the side of the road before I could proceed with my drive. I really enjoyed my prior interactions with your company. Unfortunately, this is enough to make me look to other businesses should I have issues in the future. Thank you.
Likely to Recommend - 0.5/5.0 -
I’ve never had an issue until now. I will take a vehicle to somewhere else should I need to in the future.
Repair Quality - 0.5/5.0 -
The work looks good. The fifth wheel rails were reinstalled incorrectly and what looks to be a great safety hazard. The bolts were incorrectly installed and the rails are not correct spacing. My good next adapter will not fit in the truck. I had no issue with alignment when I dropped the truck off. Now the truck pulls significantly to the lest when driving at highway speeds. I noticed damage to the passenger door that I had never seen before. At pick up I noticed are three obvious dents from 20 feet away. I have no way to prove they were not there. We did a walk around at drop off where a service member marked previous damage. These were not mark, but would not have been missed. I was told one is from a rock. Possibly, but all three have the same color scuff mark in them. I am irritated about having to spend my time and Monty to fix the alignment and fifth wheel rails. The cost together will be unfortunate.
Customer Service - 1.5/5.0 -
I would have liked a little more attention given to the dents in the passenger door. The truck had been moved before they did the 360 pictures of the truck.
My Experience - 5.0/5.0 -
From the first person I came into contact with to the last all were professional, knowledgeable and truly caring of my needs. Wonderful experience!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience and very pleased with the results.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were patient when going back and forth with the insurance company to get everything figured out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Took a while, but overall I was very satisfied with the repairs and customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am absolutely satisfied with the outcome!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lizzie was very responsive and helpful, she got me my car on a Friday afternoon and it allowed me to take it on vacation instead of getting stuck with rental fees.