Caliber - Douglasville

My Experience - 5.0/5.0 -

Very professional and maintained contact with updates throughout the entire process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional

Customer Service - 5.0/5.0 -

Very professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I’ll be back

Repair Quality - 5.0/5.0 -

Experience was the best I’ve had. Only minor ding is on inside cleaning if the car I’d rate that 8 of 10

Customer Service - 5.0/5.0 -

Took intitiative to ensure I was informed at every step.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jesse was awesome I’m loving my new running boards 👍

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I wouldn't want to put them through the horrible experience I went through. They are good with the quality of work, but they lose all of that good work with some of the people they have on staff. That is where they lose it. No one should have been treated the lackluster way that I have been treated and then to act as if I am a problem because I want them to honor what they have promised and still they haven't honored what they have said. I am very displeased with this particular location. I wouldn't say take all of the Caliber locations off of the referral list, but this particular location needs to do way better.

Repair Quality - 5.0/5.0 -

I am very happy with the quality of the repair. They did a great job with the strains they had with the backorder from GM which was out of their hands. Robert, my contact, was great on letting me know what was going on, but that was after calling them. They were not good at calling me to update me on the status. Even when I would call him to find out the status and he wasn't available, I would be told that he is busy or in a meeting and he would call me back. He did not, I would have to call back and even the GM Charra (I think I have spelled her name wrong) wasn't great with following up in calling me back. It seemed that there was lack of communication at times between them because she would think that I was contacted back by Robert and he didn't call me back or let me know the status. I would have even preferred receiving emails and I didn't receive them. Just very disappointed.

Customer Service - 0.5/5.0 -

I have filed a complaint with the Customer Service with Caliber Collision. The follow-up was horrible and front desk support was very lackluster and just an overrall awful experience after all of the other stress. I had to call them even after it was identified that I wasn't receiving their text messages for updates on vehicle. They promised to contact me and they did not. I had to follow-up with them. I was not pleased with this location at all. I know that the delay of parts was out of their hands, but the lack of good customer service and follow-up was in their hands to perfect. This location had bad reviews to begin with, but I decided to go along with this location and I was displeased with them. Currently waiting on the GM to contact me back to give me a giftcard for promised reimbursement of additional rental fees passed the monthly agreed date and she has yet to contact me back. I have called twice today and the receptionist Kim is very rude and disassociated with providing good customer service. This is not the standard of customer service that should be associated with anything involving Liberty Mutual. This was a very bad experience!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best place for car repairs

Customer Service - 5.0/5.0 -

Very fast with daily follow ups

My Experience - 5.0/5.0 -

While I have not picked up my car yet, Jesse was so god about keeping me informed every step of the way about what was going on with my car. That is much appreciated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were great! My car looks brand new, the staff were excellent and communicated with me every step of the way. Could not be more pleased!

My Experience - 5.0/5.0 -

I’m a very satisfied customer customer service was outstanding and I’ll be looking to do business with you in the future the work was outstanding first class operation

My Experience - 5.0/5.0 -

Thanks Caliber Collision...

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The service was excellent. Robert did a great job communicating updates.

My Experience - 5.0/5.0 -

Robert was very patient with the repair of my vehicle and made sure everything was ready to go before handing it back over to me

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They were fast, quick,, very efficient as well as curtious l would recommen them to other people and tell them if you want quality work to try you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They even cleaned my car!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Missing part that was neglected. Thought I would not notice.

Customer Service - 0.5/5.0 -

Lady at front desk. Is rude and acts likes it’s a hassle to assist you. She is not wearing a name tag. Black lady with glasses and fake hair.

My Experience - 5.0/5.0 -

Jesse was awesome! My claim with the insurance company was very complicated . I was in a rental car for a total number of 60 days and Jesse kept me informed the entire way . He made sure that he did everything in his power to make this a smooth process . Thank you so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jesse took great care of me despite the many push backs he received from Allstate . Thank you so much jesse !!

Returned Clean