Caliber - Englewood
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Communication during repairs were intermittent and mostly came only when there were delays. We just noticed a dent in the front passenger side door that is very apparent. So this did not get fixed after six weeks and somehow made it through your QA check.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Grill was still messed up and bubbles and wrinkles in aluminum like trim on grill
Customer Service - 3.5/5.0 -
Finish wasn’t what I expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We are very satisfied with the service. The team was very helpful and always informing us on the progress. Friendly staff and superb customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took quite a bit of time and kept getting delayed. But I’m satisfied with the repair itself.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
There are a few "bumps" on the interior roof, due to the replacement of the roof of the car. I was told they will "relax" in time. If not I will bring the car back to see if it's possible to smooth them out. Overall, the service was good and the car looks dent free.
Likely to Recommend - 5.0/5.0 -
overall good service
Repair Quality - 4.0/5.0 -
I think the clean-up of the car could have been better. I see swirls on the new hood and what appears to be a waxed finish on the roof that wasn't completely rubbed out. The hood has a slightly matte or sprayed look about it. The inside of the car near the hatch back was very dusty and had to be gone over when I got home. I think the detail work could have been done more carefully.
Customer Service - 5.0/5.0 -
Service and communication was good.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone was very friendly and made sure that I was informed as much as possible. It was an easy process.
My Experience - 5.0/5.0 -
Everything from the rental process to the work done on my truck was excellent. Caliber kept me updated daily with the progress of my repair. Work was done well and the best thing about the whole process is Caliber washed and detailed my truck. I would rate my whole experience 5/5 or 10/10. I would definitely recommend Caliber Collision.
My Experience - 5.0/5.0 -
super efficient and easy and great customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience all around!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair took longer than originally promised. Communication throughout the repairs was poor, including un-returned phone calls. Upon inspecting my car the first time I was told it was completed, I found that a key part of the repair had been forgotten. Lastly, upon further inspection of the car once fully completed, there are several "flaws" in the paint that will need to be fixed. I will be contacting management first thing on Monday morning.
My Experience - 0.0/5.0 -
Please do not have a representative contact me. I have been in communications with Caliber Collision representatives at Englewood Denver, and I am frustrated that it was allowed to get to this point of before anything was done. I come from the wedding industry, so believe me when I say I understand handling a client who is spending a great deal of money, and has a standard expectation of customer service. Being in customer service myself, I define myself as a reasonable person who is understanding of what service industry workers go through, and never try to complain as I know they go through enough. With that established, my two complaints are about lack of communication, and lack of customer service. I was told various dates as to when my car would be completed. I am understanding that things may change depending on various factors. I also understand a call to notify the client that their car is not going to be ready on the original date, can be difficult. The client won’t be happy in that moment, but they will appreciate honesty, and efforts of communication so they can find a way to get back to their daily life. This was not my experience. I was not communicated that my car would not be ready. I called on the date they gave and was shocked there were no efforts of contact. Imagine my frustration when I have already returned my rental car and ensured I had the day or time off to be respectful of the shops time. When calling to inquire, I was treated as if I was a burden for bothering them. I very much felt like an annoyance, and as if I was rude for calling. Once I encountered a non-communication on the date of my car’s completion for the 3rd time, I unfortunately broke down. This was also something that was pointed on when I called the previous time, and it was brushed off and clearly didn’t evoke change. The company advertises the importance of returning to the “rhythm of your life”, I felt mine was the least of their worries. I expressed my concerns to Karla (who was very helpful), who accepted the situation as she had to since she was not involved until this moment. Karla offered help by taking care of my 4th rental car. Unfortunately, this was not so easy process either. I sat in an enterprise lobby for a majority of the day awaiting the General Manager Jake’s approval before I could attempt to get a vehicle. Karla was awesome at communicating from here, but unfortunately, she was absent at end of my experience, and the communication resumed to its original standard. Upon my car’s completion, I was excited to just get it over with, but my car pick up experience was not great. The gentlemen did not give me his name and stated that he was the manager. He inquired about my experience, we chatted about it a bit further, and unfortunately I was still so frustrated with it all that I ended up in tears again. He mentioned that the comment card is extremely important to them, and that if I cannot give a great score, that he encourages that I don’t fill one out. This enraged me so much. As I described earlier, I also come from an industry that lives and dies by comment cards. I would never be able to work up the courage to ask a client to avoid filling out a comment card no matter their experience. As much as reputation is huge, actually living up to this expectation is even greater, and that starts with swallowing your pride, taking the feedback, and implementing changes as needed to truly EARN that reputation.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There was a lack of communication in the beginning.