Caliber - Farmers Branch

3.9 (415reviews)
84%
11530 Emerald Street,  Dallas,  TX  75229

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (415)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Jason Brassfiled is an excellent customer service person who answered all my questions and attended every single issue with no delays. Fully satisfied with the service and definitely recommend his center for any body works repair.

Likely to Recommend

Excellent customer service

Repair Quality

Customer Service

Jason is outstanding in addressing my concerns and very quick in closing them.

Likely to Recommend

Repair Quality

Excellent work! I am very satisfied.

Customer Service

I really appreciate Jason’s bringing my car to me and driving the rental back to Caliber. Very helpful!

Returned Clean

Likely to Recommend

Again, they took great care of me! I’d be happy to recommend this location with this team.

Repair Quality

From my first phone call till my pick-up, ALL team members where very helpful and easy to work with.

Customer Service

again, great customer service. My assigned person took care of me from start to finish.

Returned Clean

My Experience

Very courteous, attentive(sending updates)and prompt. Job well done as well

Likely to Recommend

Repair Quality

Customer Service

very courteous and prompt!!

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Repair Quality

Customer Service

My Experience

Speedy, high quality, and honest work

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Customer Service

Returned Clean

My Experience

Likely to Recommend

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Customer Service

Returned Clean

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Repair Quality

Customer Service

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Likely to Recommend

Repair Quality

It would be nice to meet the talented people that are the faces behind the repair work. You know their tireless dedication to restoration and safety are the reason families can feel confident that their vehicles are again made safe, presentable and ready to drive.

Customer Service

My customer service rep at this location listened and addressed my concerns. Chris also made timely phone calls to provide me with any and all updates pertaining to my vehicle.

Likely to Recommend

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Customer Service

Returned Clean

My Experience

Likely to Recommend

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Customer Service

My Experience

To be honest with you, I feel like I don’t know much about cars but when you drop your car off for repair and you are quoted $2,400 and then you get a call saying they found more damage and the price will now he $3,100, you don’t completely know what to believe. Not there to see it. I did trust the establishment at Herb’s and I expected prices to be higher since Caliber is a big company, but I do not have trust in Caliber yet. Time will tell. It’s a hard position for client and the shop. Ann

Likely to Recommend

The reason for this "2" because maybe all locations are not the same.

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Awesome work!

Customer Service

Returned Clean

My Experience

Looks great.. Really appreciate the drop off service and taking care of the rental car return.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean