Caliber - Fayetteville - East

4.9 (2,842reviews)
98%
6663 Raeford Rd,  Fayetteville,  NC  28304

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,842)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout strength, with daily text and phone updates keeping customers informed throughout the repair process. Timeliness was another highlight, as vehicles were often completed ahead of schedule, delighting customers. Staff professionalism, friendliness, and genuine care were repeatedly commended. A few customers noted minor areas for improvement, including occasional paint finishing concerns, unreconnected accessories, and communication gaps with insurance companies, as mentioned directly in their feedback.
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"... and were able to call or text with any question. The repair looks just like new and they took care of my rental for me as well. Would 100% recommend them for any ..." Read more
"... originally estimated, Caliber took It in stride and did a absolutely great job. I am totally satisfied with the results." Read more
"Exceeded all expectations from customer service to body work"
"... text and by phone. The process went smoothly and the results of their work was great! If I ever need some type of repair that I cant do on my own, I would definitely ..." Read more
"Our truck was completely finished 10 days ahead of schedule"
"EARLY! by nearly 2 weeks!"
"My vehicle was actually completed much earlier than expected."
"... great communication. I would definitely use again. Job done well before expected. Thank you so much. It was great working with you." Read more
"Was completed 3 days early."
"... Collision were extremely helpful and professional. They kept me informed daily of the repair process. When they needed my input they were quick to reach ..." Read more
"Excellent communication throughout the experience with text messaging"
"Kept me informed in a simple and clear way. The text messages were informative for updates, and if there was anything ..." Read more
"... we received and the work from Caliber collision. We got a daily update with the status of our repairs and were able to call or text with any question. The repair ..." Read more
"Excellent customer service and constant communication in every step of the repair."

My Experience

Good communication and customer service

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Returned Clean

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My Experience

The crew at Caliber Collision always makes sure I’m treated so good, they keep me up to date on what’s happening with my car, and work with me on my schedule for picking up my vehicle. The work is always done perfectly, and the people are amazing! Thank you Team Caliber!

My Experience

I really appreciated the updates throughout the process.

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I will tell everyone to avoid

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Was very disappointed with my entire experience

Customer Service

I got no help either from their staff or from the insurance adjuster through progressive who worked with them

Returned Clean

My Experience

Special thanks to everyone at Fayetteville East. My ride is better than ever!

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Returned Clean

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My Experience

I recommend your service to anyone that ask. Conner was honest and direct and kept me informed step by step. Nothing but polite, professional, and a step above the rest. Thanks again for your service.

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I was very satisfied with how professional the community of employees is here.

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The customer service I received at this facility was TOP NOTCH! Conner was a gem. Very knowledgeable and takes his job to help customers seriously.

Returned Clean

My Experience

Everyone is professional, from beginning to end it was a total enjoyable experience! Highly recommend to anyone! Thanks again team!

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Dylan, Alexia, Olivia were absolutely wonderful and very on point with keeping me updated on progress. The techs did amazing work by hand and im very pleased. Thank you for your dedication to you job and your customers. It is a company run like this that will keep your clientele coming back. This situation was a first for me and they helped make it as easy as possible. Thank you collision team.

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Returned Clean

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My Experience

“Service advisor” Conner McManus at 6663 Raeford rd. In Fayetteville NC. Is a professional and an absolute pleasure to work with. He made this process easy. Keep hiring guys like him!!

My Experience

Done very well and in a timely manner.

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My Experience

my advisor connor was very polite & professional he helped get my car repaired and get me back on the road as fast as possible. The whole office team were very responsive & courteous including the manager dylan himes they all made my experience easy also if i might add they have a rather cool ice machine and refreshments in the customer lounge, thanks caliber collision!

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My Experience

Caliber has always done excellent body repair work. Their office staff are top notch, professional and courteous. Thanks Caliber, for a job well done!

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Knowledgeable and skilled technicians. Friendly staff. Thanks to all.

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Returned Clean