Caliber - Fayetteville - East

4.9 (2,844reviews)
98%
6663 Raeford Rd,  Fayetteville,  NC  28304
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (2,844)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a top strength - frequent text, email, and phone updates throughout the repair process were widely appreciated. Timeliness was another highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Staff professionalism and friendliness were repeatedly commended, with customers feeling welcomed and well-supported. A few customers noted minor concerns including incomplete cleaning, paint overspray, and occasional communication gaps with insurance companies, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... text and by phone. The process went smoothly and the results of their work was great! If I ever need some type of repair that I cant do on my own, I would ..." Read more
"I was very satisfied with the professionalism and quality work from the team and staff at Caliber Collision."
"... originally estimated, Caliber took It in stride and did a absolutely great job. I am totally satisfied with the results." Read more
"Excellent overall fit and finish, great color matching as well."
"... and were able to call or text with any question. The repair looks just like new and they took care of my rental for me as well. Would 100% recommend ..." Read more
"Our truck was completely finished 10 days ahead of schedule"
"My vehicle was actually completed much earlier than expected."
"... great communication. I would definitely use again. Job done well before expected. Thank you so much. It was great working with you." Read more
"Much ahead of schedule"
"Parts were late or damaged."
"Thank you for a job well done. Constant communication through text messages was excellent."
"Kept me informed in a simple and clear way. The text messages were informative for updates, and if there ..." Read more
"... Collision were extremely helpful and professional. They kept me informed daily of the repair process. When they needed my input they were quick to reach ..." Read more
"... staff. They did an awesome job on both my vehicles and kept me informed on just about a daily basis of each step of the repair process. I am appreciative of ..." Read more
"I enjoyed getting frequent updates. Anytime I called with questions. I was always giving prompt answers ..." Read more

My Experience

The work that was done on my car was absolutely professional, yes I was very pleased. Thank you all!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication and customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The crew at Caliber Collision always makes sure I’m treated so good, they keep me up to date on what’s happening with my car, and work with me on my schedule for picking up my vehicle. The work is always done perfectly, and the people are amazing! Thank you Team Caliber!

My Experience

I really appreciated the updates throughout the process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will tell everyone to avoid

Repair Quality

Was very disappointed with my entire experience

Customer Service

I got no help either from their staff or from the insurance adjuster through progressive who worked with them

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Special thanks to everyone at Fayetteville East. My ride is better than ever!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I recommend your service to anyone that ask. Conner was honest and direct and kept me informed step by step. Nothing but polite, professional, and a step above the rest. Thanks again for your service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very satisfied with how professional the community of employees is here.

Customer Service

The customer service I received at this facility was TOP NOTCH! Conner was a gem. Very knowledgeable and takes his job to help customers seriously.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone is professional, from beginning to end it was a total enjoyable experience! Highly recommend to anyone! Thanks again team!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Dylan, Alexia, Olivia were absolutely wonderful and very on point with keeping me updated on progress. The techs did amazing work by hand and im very pleased. Thank you for your dedication to you job and your customers. It is a company run like this that will keep your clientele coming back. This situation was a first for me and they helped make it as easy as possible. Thank you collision team.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

“Service advisor” Conner McManus at 6663 Raeford rd. In Fayetteville NC. Is a professional and an absolute pleasure to work with. He made this process easy. Keep hiring guys like him!!

My Experience

Done very well and in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

my advisor connor was very polite & professional he helped get my car repaired and get me back on the road as fast as possible. The whole office team were very responsive & courteous including the manager dylan himes they all made my experience easy also if i might add they have a rather cool ice machine and refreshments in the customer lounge, thanks caliber collision!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 2,844