Caliber - Fayetteville - East
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I feel like they are more Insurance company oriented then customer. If my vehicle had been brand new I would’ve had a major issue with this company. But because it’s not and I don’t plan on keeping this vehicle I was alright with the Corners that were cut!!
Repair Quality - 1.5/5.0 -
They did not complete the Job, I’m waiting on a phone call now so I can take my vehicle back in.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I think her name is Marianne but the girl with the red hair was amazing and I would definitely return.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Lacked communication, stole from my vehicle, took my truck for joy rides, and left it dirty used my truck as a work bench
Repair Quality - 0.5/5.0 -
Lacked communication, stole from my vehicle, took my truck for joy rides, and left it dirty used my truck as a work bench
Customer Service - 0.5/5.0 -
Lacked communication, stole from my vehicle, took my truck for joy rides, and left it dirty used my truck as a work bench
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 2.0/5.0 -
A spot left unpainted or without gloss
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Vehicle is still in shop.
Repair Quality - 0.5/5.0 -
I rated as a 1 because you dont have a rating for returned to shop or still in shop. Can't rate until l get my vehicle back. My vehicle was returned and is still in the shop. Hope this explanation helps.
Customer Service - 4.0/5.0 -
Vehicle is still in shop. No problems with customer service they are working with me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Customer Service was Fantastic. They told me my car would be ready by Wednesday morning & it was. This is the first time I have, had to my vehicle repaired for body damage in twentysomething years. This was sooo pleasant. Thank You for such great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your Customer Service is Amazing. You said it would be ready by July 17th and it was. Love the job you did. Thank You
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I have very little faith in this company’s ability to provide excellent customer service. Between being put on hold for more than 20 minutes and constantly having to make contact with them myself and taking my lunch break to find out what’s going on, I will not be recommending this unit to anyone else. I have already told my insurance company about the poor customer service and horrible lack urgency to get my vehicle completed in a timely manner.
Repair Quality - 1.5/5.0 -
Customer service was garbage. They had my car for over a month and barely contacted me to give me an update or tell me what’s going on with my car.. the overall repair wa satisfactory. Paint looked good and everything was symmetrical but the timeline was horrendous.
Customer Service - 0.5/5.0 -
Zero communication and zero chance at referring anyone to this repair shop.