Caliber - Fishers - Britton Park Rd
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Maybe a month long fix is standard? Maybe because you had to fix a prior issue it took longer? Maybe you couldn't control when he part came in. Everyone was super nice to me there minus the man who refused to help me after my dead battery and only helped me after he spoke with his general manager.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I'm going to rate this a 10 based on my experience with Asia. She made sure she informed me of all the things and she was super kind. However, the man I spoke to on the phone on April 8th at 7:30am would have received a 1 out of 10. My car wouldn't start because my battery was dead. No one from Collision explained my car needed to be jumped several times in the month span you had my vehicle. So when I called in a panic that I couldn't take my daughter to school because of the dead battery he literally said, we fixed the problem that you brought it in here for. When I picked my car up on Tuesday afternoon, that wasn't explained to me at all and he felt it wasn't his problem. If I hadn't asked for a manager, I would have been stuck with a dead battery. Thank God the general manager understood where I was coming from made someone come and swap a battery out. The man on the phone was ready to hang up on me and displayed zero customer service. Also, the man who changed my battery made sure to let my husband know that it was very old. The issue was no one told us my battery was dead. All I wanted was that communicated to me so I could have made the decision to get it fixed on Tuesday night. But I felt very disrespected when my car didn't start and the man on the phone had zero options for me after his coworkers had told him they had to jump my car several times. I appreciate the general manager for what he did for me and it was excellent customer service.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Depends on how my issue is resolved.
Repair Quality - 0.5/5.0 -
They had the vehicle for 43 days and I had to take it with the sliding door not working. It is now ten days later and they have still not provided an acceptable plan to finish the repairs.
Customer Service - 2.5/5.0 -
They have not provided an acceptable plan to finish the repairs. I am trying to work with them and my Erie insurance adjustor.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thought it was professionally handled and continuing follow up status was nice.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The work was satisfactorily completed ahead of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and fantastic communication!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent experience, amazing customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent quality of work
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Simple, fast, and high quality. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
great communication and excellent appearing repair. car inside cleanliness could be improved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Asia was amazing from start to finish. Communicated every step of the way and was very personable. Very hassle free, painless process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Asia was super communicative and personable.