Caliber - Franklin WI
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone was knowledgeable and courteous. Repair was completed on the date promised. Hopefully I won’t require a repair in the future but if I do they will be my go to shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
When I got my truck back it look like it came off the show room floor
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience with Steve Joy and the team at caliber! They were fast, knowledgeable, and so friendly! Sue at the front desk always had a smiling face! AND a shout out to Nate for the wonderful paint job! You can’t even tell I went head to head with a deer (well, deer to door)! Thanks guys! Hopefully I never have to come back, but if I do, I know I’ll be in great hands!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
For the most part, the repair work that was done I'm very satisfied with. But there is one issue with the car that was not resolved even though I specifically mentioned it when I brought my car in for repairs. The tire pressure sensor symbol went on on the dashboard after the accident, and it's still on now that I have my car back. I spoke to Steve about it and I felt like he was blowing me off a bit, and told me to take it to the dealership to have them diagnose the problem and potentially bring it back to caliber. I work full time and have kids to take care of, now I have to take more time off work to take care of an issue that caliber should have handled.
Customer Service - 3.5/5.0 -
See previous comment
Returned Clean
My Experience - 0.0/5.0 -
Management took 7 days to get my 3 hour job done? They told us it would be 2-3 days? When they finally got to it, it took 3-4 hours to complete?
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Super friendly and fast service.
My Experience - 5.0/5.0 -
Great service. Excellent communication. Detailed explanation of damage and what is needed for repair. Great work on repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Already explained.
Repair Quality - 1.5/5.0 -
Paint doesn't match. Exhaust system completely disconnected when car picked up. Had to repair myself.
Customer Service - 1.0/5.0 -
Estimator nice, helpful. Don't trust management.
My Experience - 5.0/5.0 -
Great service that was high quality and fast.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great people great service
Customer Service - 5.0/5.0 -
Prompt and consistent - well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service was amazing. They kept me updated with what was going on with the car when I got the car back. It was cleaned on the inside and out. It was awesome. My only concern is that it took a while to get the car finished..
My Experience - 5.0/5.0 -
Was very pleased with everyone, they were informative, kept me updated with the progress of my car. Also, everyone was very courteous and kind!
My Experience - 5.0/5.0 -
I was very satisfied.
My Experience - 5.0/5.0 -
Everyone was so helpful and very polite I highly recommend anyone to get service done here
My Experience - 5.0/5.0 -
Excellent team, very professional. Steve was very helpful and kept updating me about my car's status. Sue, was always helpful and welcoming.
Likely to Recommend - 5.0/5.0 -
Yes I would.
Repair Quality - 5.0/5.0 -
They explained everything they were going to do very helpful. When done they came out and explained what they had done.
Customer Service - 5.0/5.0 -
They explained everything in detail.