Caliber - Grass Valley

4.9 (5,222reviews)
98%
470 Idaho Maryland Road,  Grass Valley,  CA  95945
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
Call
Email

Reviews (5,222)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs described as flawless, beautiful, and like brand new. Communication is a standout strength, with frequent text and phone updates keeping customers informed throughout the process. Many repairs were completed ahead of schedule, exceeding expectations. Staff are widely described as friendly, professional, and knowledgeable. A few customers noted minor issues such as incomplete interior cleaning, incorrect part placement requiring return visits, and occasional communication glitches, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... responsive, professional, and do excellent work - my car looks brand new. The entire customer experience was one of the best Ive ever had. We are so grateful." Read more
"... wonderful experience. The staff were warm and welcoming, the communication throughout the process was amazing; just an overall great experience and I would definitely ..." Read more
"The team is amazing . They are efficient, fast, and very professional. They do such an amaIng job i drive from Idaho to have the ..." Read more
"Calibur Collision made my vehicle look great! You cannot even tell it was hit. They made the entire process easy for me with great communication. They ..." Read more
"Customer service- beyond impeccable & caring-my car looks AMAZING and was finished earlier than anticipated. They washed and cleaned the inside and out and it ..." Read more
"... with the personnel and the quality of work done. My vehicle was completed over a week earlier than expected! Thank you guys!!" Read more
"Not only was the vehicle ready four days sooner than promised, they went above and beyond to take care of sticky Mylar residue ..." Read more
"Super fast repairs and really great communication! Repairs were perfect."
"Communication was excellent, and everyone was friendly and efficient. My car was cleaned and dropped off, ..." Read more
"The car was completed in a timely manner and the customer service was top notch attentive. We appreciated the detailed job they did and we like our car even ..." Read more
"Work turned out great, and the communication was excellent throughout the entire process. Thank you."
"Extremely unsatisfied no communication with my insurance. They billed the wrong insurance and would not change ..." Read more

My Experience

As always fast, reliable service. My car looks great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kaley was awesome. She kept me informed every step of the way with phone calls and text messages. That was really appreciated. Also, everyone in the office that I spoke to was very helpful and professional.

Likely to Recommend

I will tell everyone this is the place to go for help when you need it

Repair Quality

Went above and beyond in my opinion.

Customer Service

Excellent Customer Service. Kept me informed throughout the process and answered any questions I had

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have trusted Calliber Collision with my vehicle repairs a few times now and I am completely happy with their work....Pete made the entire process easy , and communication is stellar.....they even washed and vacuumed my pick up making it look beautiful......Thank you Pete and the entire Calliber team.....Highly recommend

Likely to Recommend

highly recommend

Repair Quality

I am so pleased with my entire experience with Calliber Collision! My repair was fixed beautifully and also ahead of schedule.... Communication was outstanding from beginning to end....they even washed my vehicle and vacuumed .....I highly recommend this repair shop! Thank you Calliber Collision

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Being kept up to date by texts

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It has only been a couple of hours since I picked my car up so a bit soon to comment on quality but communication was good, product looked good, car clean in and out and explanation of work completed was good. So far so good!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Car looks like new again, and they returned cleaner than when I dropped off. Excellent customer service and follow-up. Completed repairs 2 days earlier than estimate. Will use again if ever needed, but hopefully not.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Beautiful repair, and great staff!

Likely to Recommend

Repair Quality

Very satisfied… Car was like it came off the Production line! Service was excellent thank you and Kelsey!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Did not clean the whole car.Mirrors dirty truck dirty.

Customer Service

Excellentlady kelly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication . Service and very quick. Friendly staff would highly recommend

My Experience

Kylee and Theresa were great: The Goodnights are satisfied customers of Caliber. Pete is outstanding also. Thanks for making my Chevy truck happy again!!’ Brad Goodnight 👍👍👍Brad

Likely to Recommend

Repair Quality

Joleana did a great job keeping me up to date on our truck. Very nice to working with her and your team.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I wil give your service people a 10 across the board Well done Thank you David Collins

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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