Caliber - Indianapolis - Stop 12
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Sasha was the ultimate pro at her job, making the experience that much better. She truly cared about making her customer feel comfortable and fully assured the outcome would be fantastic and it was.
Likely to Recommend - 0.5/5.0 -
NEVER. We had our car repaired twice when it was Abra and they did great. I would not refer an enemy to you.
Repair Quality - 0.5/5.0 -
They had my car for 7 weeks, yet there was 52.6 hours to fix it. I had the car for 5 days and the frame is cracked and it has to go back in. When I try to set the appoinment to bring it back in I get told not to bring it in until Tuesday of next week.
Customer Service - 0.5/5.0 -
They never hit one target until I complained over and over. They finally hit the target and the car isn't fixed.
Returned Clean
My Experience - 0.0/5.0 -
My only complaint is that I wish you guys would have told Allstate that you hadn’t gotten a hold of me yet before they canceled my rental coverage. Even though the accident was not my fault at all I had to pay $200 out of pocket because I was out of town. Had I known this I would’ve had somebody pick up the car right away when I was in Florida other than that I’m satisfied with the service. I would’ve appreciated a few more phone calls and texts on Monday or Tuesday
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Robert was a great point of contact as my car was getting repaired. This was my first time ever being in a wreck and I was nervous about the process of fixing my car. I didn’t know it would go so smoothly! Starting with dropping off the car I knew I was in good hands. Throughout the repair process I received calls and texts from Robert explaining what was going on. My car was finished before the estimated repair date, and when I picked it up I couldn’t believe how great it looked. As good as new, and was driving perfectly again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Employees were very professional and helpful.
My Experience - 5.0/5.0 -
Great experience from walking through the doors to getting to keys to my perfect car. I was overtly pleased with how quick the turnaround was. It took only 1 business for my vehicle to get done. I would recommend Caliber Collision to my family and friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Justin explained everything thoroughly. He’s a friendly guy and a good representative of your company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Seemingly efficient repairs. My vehicle looks very nice. Everyone was very friendly and efficient. My overall experience was clearly hassle free.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will refer friends
Repair Quality - 5.0/5.0 -
Sasha,Juston, and Emily were absolutely terrific!!! Always responsive and helpful!
Customer Service - 5.0/5.0 -
Quick and thorough!
Returned Clean
My Experience - 5.0/5.0 -
I appreciated being kept informed as my repairs were made. Beth was very friendly
Likely to Recommend - 2.5/5.0 -
I would recommend them if that's where their insurance provides coverage. Otherwise, it would seem there are places around with better customer service.
Repair Quality - 4.0/5.0 -
Everything looks okay. I was slightly dissatisfied that the back seat was not properly adjusted after it had been put in, the driver's seat was reclined nearly all the way back, and the rear view camera is angled down further so now the license plate shows in the image instead of having a clear view straight behind the vehicle.
Customer Service - 1.5/5.0 -
While the staff was nice, I was dissatisfied by poor communication. First, the timeline of the repair was not clearly communicated. Second, if I ever wanted an update on the status of my repair, I had to call and ask about it. This usually led to being put on hold or having to be called back. Third, the representative, Beth, forgot about one of the repairs I requested. While I am grateful she made it right in the end and tried harder to communicate more clearly, my overall impression was dissatisfied. After two weeks of feeling left in the dark, I am glad to have the vehicle back and not have to worry about calling for updates every few days.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was told that my repairs would cost $183 and I made sure that the only thing I need to bring is $183 for my payment. Then when I arrived to pick my car up they increased my payment without notifying me of the increase so I was not prepared to pay more than what was agreed upon. Worst experience I ever had in my life with a Car repair shop