Caliber - Kalamazoo
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The latch was not repaired. I was not informed that GEICO denied the latch repair until I arrived Caliber Collision and asked the repairman about why it wasn’t fixed. If I had been told about it before I went to there, I could have called GEICO and I would not have to wast my time going back and forth between my home and Caliber Collision.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The rear door has not been repaired. It does not completely close and the alarm signal keeps ringing.
Customer Service - 1.0/5.0 -
The repairman originally told me he fixed the rear door even though he knew the door has not been repaired. After I inspected it and found that the door was not been fixed, he admitted that he did not fixed it since GEICO declined his request to repair it. I want to complain about this dishonest act. This is a human nature thing, instead of technical ability, which is the ground of business.
My Experience - 5.0/5.0 -
Wonderful yet again
My Experience - 5.0/5.0 -
Liked the regular follow-ups; accurate time estimate; very courteous and pleasant staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done I appreciate you guys. Thanks so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A job well done thank you guys. I appreciate you😊
Customer Service - 5.0/5.0 -
Thank you, John. Well done.
Returned Clean
My Experience - 5.0/5.0 -
Fantastic! Loooks like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car liked like new, excellent job!
Customer Service - 5.0/5.0 -
Excellent communication about the status of the job.
Returned Clean
My Experience - 5.0/5.0 -
Amy at the front desk was super friendly, efficient and professional! I appreciated the regular updates and Chris's thorough, professional service! I would definitely recommend!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I already completed a survey but have gotten no fewer than five other requests by text and email to complete one...so hopefully this one goes through and that is the end! Amy and Chris were great to deal with..I was pleased with all service..
Customer Service - 5.0/5.0 -
Great updates on progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Completely satisfied. Repairs came in under the estimate and my car was completely detailed. Nice touch!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for detailing my truck. A nice surprise!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber collision did a great job fixing our Ford Escape, we were assisted with Rental car service that met just a Caliber, dropped of the rental car for the rental service to pick up the car. The car looked great upon completion. Im very happy with the service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
and my car was so nice and clean
Customer Service - 5.0/5.0 -
the only thing that was frustrating is that you made me pay my deductible which I should not have had to do (because I have broadened coverage) - but that may be on State Farm's side
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Much faster than expected, and you even cleaned my floor mats which I really appreciated!