Caliber - Lakeland
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was told an estimated time for completion of the 22nd, I was kept updated by Shane the entire time. Greatly appreciate the professional, prompt service, everyone was great, thank you very much
Likely to Recommend - 5.0/5.0 -
Excellent experience will recommend
Repair Quality - 5.0/5.0 -
Excellent work, service, and communication, kept updated and dealt with excellent and professional staff
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
Went to pick it up after almost 2 weeks and was told it was done There was a gap I noted between trim and car. They drove it around back and was told the trim piece was not placed correctly and they forgot 2 clips. If I wouldn’t have noticed would have been stuck with it. Where is quality control
Customer Service - 1.5/5.0 -
Insurance company suggested them Highly. I dropped off car on Wed but had another appt Friday thru ins company. Told Kyle I did. Got call Friday asking where my car was. I told them I hoped it was on their yard. Got no news about car. Called Friday afternoon then got text. Called for update on Monday. Could not get thru and no voicemail. Called and called. Finally got thru and was told Kyle would call with update. None. Called tuesdat and Couldn’t get thru over and over. Called 800 customer service number they told had to call local place back. Explained my situation and told had to call local again. After 20+ calls got someone to answer and they told me they’d have Kyle call. I needed info asap to arrange rental. Asked for manager and finally Kyle was available Very hard to get info or talk to anyone human. No direct contact to your actual rep Not satisfied with customer service. Would Not go here again or suggest
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job on repairs; no issues with the process.
My Experience - 5.0/5.0 -
I like the way that they communicate with me as they were fixing my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I certainly will.
Repair Quality - 5.0/5.0 -
Caliber was great with my car. They text me several times to update me on the progress. and they finished earlier than expected . They did an excellent job repairing my car. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks very good. The repair was done very well. Also the staff was friendly and helpful
Customer Service - 5.0/5.0 -
Super staff. Very helpful and kind.
Likely to Recommend - 0.5/5.0 -
See previous comments
Repair Quality - 2.5/5.0 -
The repair took much longer than expected. I received conflicting messages about what was happening with my car. Message: parts were available and repair began; message car not available needs calibration; car in line for painting can be picked up next week; car cannot be painted while part is on the vehicle (?), and finally, on the day I was supposed to pick up the car, car requires calibration. I had to make multiple trips to Caliber to try and find out what was going on. Caliber does not work on one vehicle from start to finish. They have multiple cars with work in progress and this caused a delay in receiving my car in a timely manner. Please do not refer collision repair to Caliber.
Customer Service - 1.5/5.0 -
The communication by text and in person was unclear and contradictory.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
Repair and paint work were done very well. Shane was great on communication, and timely follow-up...very professional and a pleasure to work with for the repair work. Your front desk staff was friendly and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and excellent repair/paint work.
Customer Service - 5.0/5.0 -
Shane was detailed on his review of the damage (and necessary repair work needed) as well as the progress of the repairs.
My Experience - 5.0/5.0 -
Job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our crashed Pathfinder looks new once again! Thank you for the great job!
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very nice and professional service..& fast 😀
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Rear bumper aftermarket not fitting but Shane is ordering a replacement for me.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Excelent service
Customer Service - 5.0/5.0 -
Excelente servicio y personal muy amable