Caliber - Las Cruces - Amador
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Timeliness
My Experience - 5.0/5.0 -
I loved the communication regarding status of repairs every day or two. It helped put my mind at ease. I appreciate you washing the car when all work was completed as well, as the car was pretty dirty especially in the back. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We liked having updates on our vehicle repair every few days and were extremely happy with the results. Thanks!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Not until week 4 were we happy. The service center out of El Paso TX was horrible. I had no choice in sending it there. They had my vehicle for three weeks and returned it with very obvious workmanship errors. The service center in las cruces did an amazing job fixing the El Paso shop’s mistakes. The service operator in El Paso boldly lied about checking the hitch with no record of ever having inspected it.
My Experience - 0.0/5.0 -
The backseat was a mess, cupholder and seat cover had mud or chocolate stain. I was also treated very rudely. Won't be using Caliber again. I'm not convinced that everything that was damaged was fixed.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
Silver strip not replaced and there is obvious damage to it that was not there before. But I doubt I'll go back due to rude communications/customer service.
Customer Service - 2.5/5.0 -
Rude
My Experience - 5.0/5.0 -
I was kept informed and work was outstanding. I was very pleased that USAA uses this company. Everyone I spoke with was friendly and helpful. I was especially surprised that my cat was cleaner than I left it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
In the past Caliber has been awesome to the point a recommended there services to coworkers, but not this time. From the time I showed up to pick up my vehicle it had small defects, cracks, bumps, and wad not even paint matched correctly. When I brought this up to the service advisor he acted surprised saying that that wasnt that way and hen he checked it and the color difference was because of the sun. So i declined to accept the vehicle. They took like another week to say that it was done and said they would deliver it to my house. When they showed up i pointed out more flaws and how the front door wasn’t aligned with the back door. I pointed out they hadn’t fixed some damaged paint on the side step of the door and the guy said it was like that when they got it. I told him of course it was because it was damaged in the accident. Again they rook it then delivered it again and again it had more flaws cracked paint and nibs, etc. Another week went by and then brought it back and even though it still had a small imperfection I accept it so I could resume the rhythm of my life and stop expecting CALIBER COLLISION to allow me to resume the rhythm of my life. This whole experience was awful, all we got was excuses and did not return us to the rythm of our life as their logo says. I will no longer recommend Caliber and will not use them again.
My Experience - 5.0/5.0 -
I love this place. The work was done just excellently. They kept me informed constantly. The car finally looked new and just flawless .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great company
Customer Service - 5.0/5.0 -
What an excellent company! The work they did is just gorgeous. Also they kept me informed and the work was done in a timely manner
My Experience - 0.0/5.0 -
This was an exhausting experience I was ignored then blamed for “rushing” the repairs when they were incorrect. The new windshield they put in is damaged. They supposedly cleaned my vehicle but the hatch area was filthy. The Manager Matthew was helpful at the very end but honestly I should have never had to get him involved. They may want to train their staff that blaming customers isn’t good customer service.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Matt, dealing with me the customer was straight forward with information.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
3rd repair at Caliber. Each wreck (not my fault) has been handled with professionalism and deep care. Next time some asshat crashes into me, I'll be at Calibers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Windshield wipers, front are not working and my license plate was in the backseat with the screws missing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thanks for asking. The service was excellent! Obviously the staff takes pride in their work and they were friendly and considerate. Kudos to Jessica and Rebecca!
My Experience - 5.0/5.0 -
Very attentive and up to date with schedule. They did a great job.