Caliber - Loveland OH
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the work and the customer service was excellent.
Customer Service - 5.0/5.0 -
Great job
Returned Clean
My Experience - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It took way too long and I didn’t get much feedback on why the delays, but workmanship was fine.
Likely to Recommend - 4.5/5.0 -
Because of survey..if you didn't force these on me id say a 10
Repair Quality - 5.0/5.0 -
They did good work let us know about delays. Didn't tell me about estimate i had to call and finally get it even though I was told the one in charge of my car would give it to me thats only complaint
Customer Service - 4.5/5.0 -
Only thing I dont like is that you are forcing me to do this survey if I didn't do it the first time DONT ASK AGAIN
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The ladies I worked with were very kind and helpful when I spoke with them. The truck looks great. My only issue was I felt like unless I reached out to get information, I was not going to get it. I would get text updates on the release of my truck, but on three occasions I would call the day of to inquire about the timing of it being done and would be told a part was broken or there was some other delay. I had to drive 50 mins to get down there, so my wife and I would have to make arrangements so we could make it down there, just to learn it was going to be delayed even longer. It seemed like the issues that I was told occurred was something that would have been known by Caliber prior to the day I was supposed to pick it up. It was very inconvenient and a letdown each time. My agent could never get a call back either. I do appreciate the work done on my truck and the kindness of the ladies; however, the communication was not great.
Customer Service - 3.5/5.0
My Experience - 0.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
I'm still waiting for a part for you to complete the job. I called your office three times yesterday to get the part number, but I got no answer.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
quality work on time
Customer Service - 5.0/5.0 -
everyone I interacted with was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect done ahead of schedule
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Julie was terrific. She let me know the quote quickly. Kept me informed every step of the repair. She is a great asset to your company.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Team was friendly and communication was excellent. The work itself looks good. Only issue was I requested estimate for other issue that was unrelated to potentially tie into this work but despite multiple requests that did not occur.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
I’m still not convinced that the body work is good since the weather has been bad and not able to take a look at it thoroughly in a very clean environment. I would’ve thought when I originally picked it up that the car would’ve been indoors and clean to inspect it. But it wasn’t it was delivered to me outside in the very obscure parking spot and when I did inspect it, I noticed there was paint or some type of substance in the area that work was done and a detail person had to come out and clean it off
Repair Quality - 2.5/5.0 -
The overall experience was just ok. They forgot to put on a part, in which took me 2 additional trips there to get it put on. I also had some type of ‘spray’ on my entire car in which I had to clean off. It took me over 5 hours to complete. I don’t know what it was and no one there could explain it either.
Customer Service - 4.5/5.0 -
The representative who assisted me day 1 and was my main point of contact (Mandi) was very good. She kept me informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks great! Great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Repair looked great, service was great, no complaints.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Julie was amazing!! She text us consistently sometimes multiple times a week to keep us in the loop.