Caliber - Marble Falls
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 2.0/5.0 -
My car was received by Boerne Caliber Collision and was sent to Marble Falls for hail repair. Once received by Marble Falls, I received a call with them letting us know that after the repairs listed in the packet were made, there would still be paint chips on the front bumper and the hood would still be void of protective seal, unrelated to the hail damage. We were asked if we would like to pay out of pocket to replace those parts, in order match the newly finished exterior of the car, so we did. However, when the car was returned to Boerne Caliber Collision, we noticed that a panel between the bumper and the hood still had paint chips. Being that I was not able to see the chips on the car myself (since the car was in Marble Falls and I am in San Antonio), I wasn't able to tell them that I would also like to have that middle panel repaired, because I didn't know it was not attached the the bumper panel. So, Caliber had to keep it another day to make repairs on the middle panel. I did not appreciate the lack of communication from Marble Falls, and I also did not like that Caliber Collision didn't take the initiative to contact Marble Falls to confirm whether the middle panel was included in the additional repairs requested, being that it was almost $2,800 extra out-of-pocket to ensure that the car's appearance would look brand new.
Customer Service - 4.0/5.0 -
After we voiced our concerns with Rudy, he said they would do the repair free of charge
Returned Clean
My Experience - 5.0/5.0 -
The people were friendly and efficient. They worked to accommodate my schedule and answered all my questions I received daily status on the Repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far so good. We haven't used the towing/hitch yet which took a good hit, but it looks good.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Make sure you follow up when you order parts and are Sent the wrong ones that the company you ordered From get the correct ones to you right away so you Get your repairs done on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the work! Very nice people and answered all my questions and took care of my car super fast! I would recommend them
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
The quality was fine but the final cost was triple the estimate.
Customer Service - 3.5/5.0 -
They were very friendly but never looked under the hood so really missed the estimate.
Returned Clean
My Experience - 5.0/5.0 -
Fixed in a timely matter.Go
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job on fixing the vehicle. Interior could have been cleaned better. Armour all spots were left on interior.
Likely to Recommend - 5.0/5.0 -
This was the first time I had anything negative to say. However I would still recommend this location to anyone
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were Excellant in all ways! I Brett & Lady at Front Desk were above what they had to do! I failed to get her name. She was getting married 4-1-17. Between the two of them if ever which I Pray I never need their services would go anywhere else! Plus I will Highly Recommen!!! I wouldn't go anywhere else. Thanks again. Sue Bratton
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was treated great! Very very Pleased!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and work done above and beyond expectations.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They are bt far the best shop I've used, they always kept me informed and the team at that shop in Marble Falls are very friendly. Made getting my car fixed easy and would use them again. I've even told people you need work done on your vehicle go to Caliber Collision they'll treat you with respect.