Caliber - Marshall

4.9 (508reviews)
99%
3901 E End Blvd Suite A,  Marshall,  TX  75672

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (508)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new or better than expected. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and a customer-first approach were widely appreciated. Several customers also expressed pleasant surprise at receiving their vehicles freshly cleaned. A small number of customers noted concerns such as paint matching issues, minor incomplete repairs, or interior dust, reflecting direct feedback shared by those individuals.
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"... best experience with a body shop in my 78 years. Total professionalism . Great communication with me. Workmanship spot on!" Read more
"Fantastic customer service, my repairs were completed fast with amazing communication on the status of the car"
"... of my repair and got it done ahead of schedule. My vehicle looks brand new! Im beyond satisfied with the quality of their work and their friendly and professional ..." Read more
"Everyone was professional and friendly. They kept me updated throughout the process and did excellent work. Having ..." Read more
"Best experience I have ever seen. From the beginning of this episode everyone was courteous. Informed ..." Read more
"... kept up to date throughout the entire process and my car was ready two days ahead of the estimated completion date." Read more
"Got it done in record time almost a week ahead of schedule."
"... repairs to my vehicle. Also the fact that it was repaired 5 days before it was initially promised and during an ice storm!" Read more
"Absolutely loved the entire experience and the work they did! It was done a week early!"
"Car was repaired in shorter time than estimated. Everything looked very good"
"This repair shop is wonderful. Communication is excellent. They consistently keep you updated on the status of parts as well as the progress of ..." Read more
"Total professionalism. Regular email updates. Superb workmanship. My car looks new again."
"Caliber Collision was absolutely amazing! They updated me almost daily with the progress of my repair and got it done ahead of schedule. My vehicle looks ..." Read more
"They texted me almost everyday with updated. I have never been informed like this before. It was awesome."
"The constant correspondence was awesome! I loved knowing the status of my vehicle daily and it was even done sooner than ..." Read more

My Experience

Super responsive and very professional. They did an amazing job on the repairs! I’m happy to have my Subaru back. Thank you all so much for all the help.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I’m very pleased with the repair work. My only complaint is the inside of my car was very dusty

My Experience

Quality of work looks outstanding! Communication has been excellent throughout the process. Price was very reasonable as well!

My Experience

Caliber collision did great work on my Kia. They were amazing with their communication and got done in a timely manner despite the amount of damage that was done to my car.

My Experience

I was very satisfied with the customer service and the results of the repair I’m highly recommend yall

My Experience

I would like to Thank everyone who took care of my car….The staff was very good.

Likely to Recommend

Good work👍🏽

Repair Quality

No one walked me to my car and showed me their good work…They just took my money and gave me the Keys…

Customer Service

None

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

The repairs done to my car were of high quality and done in a promptly manner. Great customer service and communication. I was given timely updates about the progress of my car

Customer Service

Everyone who I came contact with was very friendly and knowledgeable.

My Experience

Job well done

My Experience

My vehicle runs smooth, service was fast, and I appreciated the way you kept me in formed. I will recommend you to anyone who needs there car repaired

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Repair Quality

Customer Service

My Experience

Amazing service.

My Experience

Great job

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Unfortunately, this is my second encounter with Caliber. However, as it was with the first, the encounter was exquisite! Ready for me 2 days ahead of schedule. Justin leads a good team!

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Repair Quality

Customer Service

Justin Rocks! And the office staff, as well.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

It was done quickly!

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Repair Quality

Nobody ever wants to have car repairs, but if I ever have to do it again, this will definitely be the company I reach out to!

Customer Service

Returned Clean

My Experience

Great communication and speedy repair.

Likely to Recommend

Repair Quality

Great communication and availability. Speedy repair.

Customer Service

Returned Clean