Caliber - Marshall

4.9 (547reviews)
98%
3901 E End Blvd Suite A,  Marshall,  TX  75672
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (547)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The proactive communication through text and daily updates was a standout highlight, keeping customers informed at every stage of the repair process. Timeliness was another strong theme, with numerous customers noting their vehicles were completed ahead of the promised date. The friendly, professional, and courteous staff created a welcoming experience from drop-off to pick-up. Several customers also appreciated the complimentary cleaning of their vehicles. A few customers noted minor concerns such as interior dust, paint matching, and incomplete repairs, reflecting areas where some felt the experience fell slightly short of expectations.
AI-Generated from reviews written in the last 12 months
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"Total professionalism. Regular email updates. Superb workmanship. My car looks new again."
"Best experience I have ever seen. From the beginning of this episode everyone was courteous. Informed ..." Read more
"... and were updated along every step of the process. My car looks and drives like it did when it was brand new. I am so pleased with how thorough the job was. All ..." Read more
"... decade and will definitely go back if I need to. Professional, efficient, competent and very customer focused." Read more
"... progress of my repair and got it done ahead of schedule. My vehicle looks brand new! Im beyond satisfied with the quality of their work and their friendly ..." Read more
"... kept up to date throughout the entire process and my car was ready two days ahead of the estimated completion date." Read more
"... repairs to my vehicle. Also the fact that it was repaired 5 days before it was initially promised and during an ice storm!" Read more
"Got it done in record time almost a week ahead of schedule."
"Absolutely loved the entire experience and the work they did! It was done a week early!"
"Everyone there was a very nice they told me it would take four or five days it took four and the car looked great I will tell anyone who needs ..." Read more
"They texted me almost everyday with updated. I have never been informed like this before. It was awesome."
"Accurate communication, kept me updated with the entire process!"
"The constant correspondence was awesome! I loved knowing the status of my vehicle daily and it was even done ..." Read more
"... company was a great choice and they did not disappoint. I received progression updates and text informing me of details about my repairs. Im truly grateful for the expedient ..." Read more
"Caliber did an amazing job! They kept me informed throughout the entire process so I would know where they were during the repairs. ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very fast, very well done. Looks like nothing ever happened. 😉

Likely to Recommend

Repair Quality

Very fast service! They did a nice job and it looks great!

Customer Service

Great! They kept me informed throughout the process.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My truck came out perfect the employees did a great job!

My Experience

I loved everything about this place from the updates to the repair I recommend this place.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber in Marshall Texas has done an amazing job repairing my vehicle from the past 2 experiences. No complaints whatsoever. I appreciate your service Caliber!

Likely to Recommend

Repair Quality

Customer Service

Caliber has done amazing with both of my repairs. 10/10 recommend !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Had some front end deer damage and Caliber Collision kept me updated from the time I dropped my car off for repairs, up until the car was completely repaired and now I’m back rolling again. Thank You Caliber Collision!!!

My Experience

It looks great. Very pleased with your work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for taking care of my van and returning it detailed and clean. The fact you communicated often really helped my anxiety and apprehension towards having my car fixed instead of totaled. I would recommend this location to anyone, and thank you so much again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team at Caliber made this experience so easy! They were attentive, answered any questions I had (and I had plenty) and did so with such a friendly & positive attitude. They went out of their way to bring the car back to me, which took a great deal of stress off of me. I would make the hour+ drive to have them do any work I might need, on any of my vehicles in the future. They exceeded my expectations in every way! THANK YOU!!!

Likely to Recommend

If I ever need a collision shop again, I would drive the hour that it takes to get there to use them

Repair Quality

Customer Service

Only because “12” isn’t an option

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair to my car was exact. I also like the cleaning of my car also. Thanks

Likely to Recommend

Repair Quality

Repairs were excellent but cleaning good

Customer Service

Great updates

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly, courteous, helpful staff. I was kept well informed throughout the process. Superior workmanship. My car looks great! Would highly recommend Caliber Collison.

Likely to Recommend

I would highly recommend Caliber Collison.

Repair Quality

My car looks great! Everyone is friendly and helpful and kept me informed throughout the repair process.

Customer Service

Everyone was friendly and helpful and kept me informed throughout the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was professional good work thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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