Caliber - Mauston

My Experience - 5.0/5.0 -

Caliber did a fantastic job on my car. They communicated with me every step of the way and were very friendly people from the start. They even cleaned my car for me (which was unexpected and so incredibly nice). Will definitely recommend them to anyone needing repairs for car damage!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Repair was done fast and car looks like it never happened

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a wonderful job. Totally satisfied.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Robert and Kim were EXCELLENT in their help with a difficult car. I would fully recommend Caliber Collision to everyone in the Mauston, WI area!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Frequent updates were extremely helpful. Everyone was friendly and respectful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will send every person I know to this shop with confidence. Between the updates and amazing customer service I have never been to a better shop. I will be doing business here in the future as well

Repair Quality - 5.0/5.0 -

I was directed to this shop due to an accident that was handled under insurance… and I couldn’t be happier. They took the best care of my car it looks perfect. I pretty much had to get my whole left side repaired and it looks even better than when I bought it! It drives great and looks perfect. I will go to this shop for any of my future vehicle repair needs from now on.

Customer Service - 5.0/5.0 -

Every single time I called I was treated with nothing but respect. They explained everything well and never made me feel like an issue or like I was asking too much. Every question I had was answered and I couldn’t be happier!

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Quality was good but there were some issues accessing the updates quotes and various glitches with the electronic updates.

Customer Service - 5.0/5.0 -

Team was helpful when I had to call about the auto text updates not corresponding to the work being done. This was eventually fixed.

Likely to Recommend - 4.5/5.0 -

I would have given it a 10 if the phone wasn't very messed up in that it just sends you in a loop of prompts where you can't talk to anyone and they leave you voicemail daily asking if you want to schedule your service when it's already scheduled.

Repair Quality - 4.5/5.0 -

The automated phone system is very messed up. I got a call every single day asking me if I want to schedule my repair when it was already scheduled and when I tried to call the general number that reaches corporate, it gave prompts to choose from but all of them just looped back to the beginning and I couldn't talk to anyone until I called the specific locations.

Customer Service - 4.5/5.0 -

I liked Kim at the Mauston location, but when I ran into some confusion about something, I felt that Jason could have had a better tone of customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Although there were some issues earlier in the process that were unrelated to this repair facility, the actual repair work and service provided by this shop met my expectations. The repair quality was excellent, and I was satisfied with the professionalism and communication of the staff. Thank you, Robert!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Yes was so very satisfied. Everyone was amazing. Sent me text on how things were going . Keeping me updated on repairs.i thank everyone so much for your service. Got my car back and running so nice..Thank You Billie

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

First class service and communication! Keep up the great work. If I ever need work done again or someone I know does, I will send them Your way

Repair Quality - 5.0/5.0 -

Was amazed at the service I received, And the updates is a really nice touch

Customer Service - 5.0/5.0 -

Amazing team to have work on your vehicle. I was skeptic at first as they are a new place to me and I have always went to the same place for body work. Way to go

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great staff to work with and all went great!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Car looks brand new, awesome job and wonderful staff!

Likely to Recommend - 5.0/5.0 -

Will not hesitate to recommend this very professional company.

Repair Quality - 5.0/5.0 -

Our car looks like new. Great job!

Customer Service - 5.0/5.0 -

All people we worked with were very professional and easy to work with.

My Experience - 5.0/5.0 -

Appreciated the frequent updates and friendly service!

Likely to Recommend - 5.0/5.0 -

I will always go to Caliber as long as Kim is there.

Repair Quality - 5.0/5.0 -

Kim always goes above and beyond. I’m always very happy with the care I receive from the shop. Customer Service is top notch.

Customer Service - 5.0/5.0 -

Kim always goes above and beyond. I’m always very happy with the care I receive from the shop. Customer Service is top notch.

Returned Clean