Caliber - McComb

My Experience - 5.0/5.0 -

I was impressed with the professionalism of the staff. And helpful to the letter. Other businesses could learn from your staff. Felt like I was family almost. But thank you all for an outstanding work performance , reminds of the military. I appreciated my experience with you guys and would strongly recommend you to anyone .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good job

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0 -

Good job good help with renting car

Returned Clean

Likely to Recommend - 5.0/5.0 -

Greatly satisfied

Repair Quality - 5.0/5.0 -

Greatly satisfied

Customer Service - 5.0/5.0 -

Greatly satisfied

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We can not say enough about how happy we are to have used Caliber Collision for our repair. When I picked the car up I was walked outside and the repairs were pointed out and discussed in detail to me.

Customer Service - 5.0/5.0 -

Not once did we encounter anyone at Caliber Collision that we were not happy with! Everyone was always very friendly and helpful!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly staff, did a great job on repairs, would use these guys again if needing repairs.

Customer Service - 5.0/5.0 -

Great job!!!

Returned Clean

Likely to Recommend - 0.5/5.0 -

I don't like the way the entire ordeal happened. we were not informed there was no warranty due to work previously done before we purchased the vehicle. This should have been told to us beforehand. I had to go back and forth with Caliber and the insurance co. Not happy at all!

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

Overpaid and bad repair work

Likely to Recommend - 4.5/5.0 -

Yes I will

Repair Quality - 4.5/5.0 -

Good Job.

Customer Service - 4.5/5.0 -

Good Job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks for everything I was very satisfied with the service I received

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very satisfied

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Car looks great! Very nice folks. Was in the middle of their transitioning from previous owners, so a little confusing and slow getting scheduled repair. I completely understand and welcome them into this area and would use them again!

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Read previous

Repair Quality - 0.5/5.0 -

Truck was in the Shop for over three Months. When they finally said it was ready and I drove the 30 Miles to the Shop. When my Truck was brought out, first thing I noticed was Hood was almost touching the Fender on left side and Cap on Right side. Paint on Hood had what looked like Sand in the Paint. Two Pieces of Gasket Material out of place and I was able to put one back myself. I turned down acceptance of Truck that Morning. The next evening they said it was ready. I had spoke to Manager Jennifer to see if they could at least come off the 1000 Dollar deductible. I mentioned that word of Mouth meant a lot in Business. She was quick to respond with ( Iam not going to be effected by a threat.) At that point Iam thinking I wasn’t even making a Threat. But she sure helped with me making my mind up to let everyone know how sorry Caliber Collision is and how they talk to Customers. Paint on Hook still has Blemishes on it from them Buffing out the Grit in Paint. I’ll get it taken care off somewhere else. Smith Brothers was where I originally brought my Truck. Caliber bought them out while my Truck was there. Anyway worst mistake I ever made, but I won’t make it ever again. I’am spreading the Word to help prevent anyone else going through the same Nightmare. I have several other things I could share. But I think I’ve said enough.

Customer Service - 0.5/5.0 -

Jennifer is going to hurt the Business.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 2.5/5.0 -

Could not get ducks in a row. Checks were issued to Smith brothers. Appointment was set for December 2021 but then appointment was pushed back to January 6 2022 due to appointment not being transferred when caliber took over. Was told they (caliber) would get the checks reissued to caliber. On January 28, 2022 was told I was going to have to take care of it all before my car would be released. Needless to say before lunch, my car was released and caliber was responsible for taking care of those checks. I also will have to return to get one headlight buffed (complimentary) to match the new headlight.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Perfection!!

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Was caught up on the change of ownership, no knowledge of how to upload claims to state farm, vehicle had scratches that were not there beforehand and not part of accident, bubble in paint which needs to be completely fixed and color is off on the paint.

Customer Service - 2.5/5.0 -

Only after many phone calls did anyone know what was going on

Returned Clean