Caliber - McMinnville

4.8 (319reviews)
96%
1414 Smithville Hwy,  Mcminnville,  TN  37110
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
Volkswagen
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Email

Reviews (319)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting timely text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles often returned looking brand new or better than before the damage. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The staff received widespread recognition for being friendly, professional, and helpful. A few customers noted areas for improvement, including occasional delays in proactive communication, minor repair oversights, and inconsistent internal communication among staff members, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... way. All of their staff are highly commendable, and the quality of work exceeded our expectations. I highly recommend Caliber Collision McMinnville ..." Read more
"Very professional and did an amazing job on the repairs. Went above and beyond with the detail of the car after the repairs. I am ..." Read more
"... I got the vehicle back sooner than expected, and the quality and craftsmanship were topknots. Highly recommend." Read more
"The car was cleaner than when I had my accident! They did a great job."
"... friendly, and kept me informed every step of the way. The quality of the repair exceeded my expectations, and my vehicle looks amazing. I truly appreciate ..." Read more
"... calls and texts about what was going on with my car they finished today which wAs faster than what I was quoted which made me happy" Read more
"Was completed way sooner than I expected and I was very satisfied with the repairs."
"... upfront about the changes, but we ended up getting the vehicle back 11 days after the original completion date. The vehicle was not completely repaired. The passenger ..." Read more
"... handled very professionally. They kept me informed. And even finished ahead of time. I felt that the attitude of the business was professional and friendly. I would ..." Read more
"Things took an extra day or two waiting on a part, but I think that happens normally."
"Excellent customer service! I never had to call one time to check on the status as the text updates were always timely and kept me ..." Read more
"Excellent communication. Kept me updated throughout the process. Work looks great. Can't tell anything ever happened!"
"... expectations without a doubt. I especially enjoyed being kept in the loop with 3 weekly updates progress reports via DM. Aluminum body Ford pickup truck owners need to try ..." Read more
"Customer service was good except communication between the workers there wasn't good. They kept texting and calling me at work when I ..." Read more
"... associated with the company, they began to communicate. I am very dissatisfied with the Customer Service Department from the Lavergne location." Read more

Likely to Recommend

No questions asked

Repair Quality

Everything went extremely smooth and I greatly appreciate the fast service. Thank You

Customer Service

Like I said very good service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very informative and kept me up to date. They did a great job! Vehicle looks great! Thank you all so much!!! I would like to add very timely as well!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Everyone was great and super friendly to work with! Would recommend to anyone!

Customer Service

Everyone was great and super friendly to work with! Would recommend to anyone!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good quality work

Customer Service

Everyone was friendly and very informative about all the questions I had.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The team did an amazing job there were no delays, Matt was a big help to me, walk me through the whole process and answered all my questions

My Experience

Good quality work got the job done fast very impressive

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From Christie at the front desk who scheduled my appointment to the friendly greeting I received upon arrival to Matt who assessed my car to those other employees whom I know worked in the shop my extreme gratitude for a job well done. Matt thank you. The damaged left side looks brand new. So big kudos to those that cleaned the entire inside. More than pleased, I was ecstatic at the super job they did. Thank you all. On a scale from 1 - 10, I give you 100.

Likely to Recommend

Not only recommend to friends, will use Caliber Collision if I need repairs in the future. Having had previous bad experiences with other repair shops, having to return vehicle for problems with their repairs, I truly appreciate how great Caliber Collision is.

Repair Quality

From scheduling my appointment to completion of the repairs, Caliber Collision's staff have been outstanding, professional and friendly. It's obvious they know what they are doing and truly enjoy what they do. Christie was extremely pleasant when I scheduled my and when I arrived at the shop, she welcomed with a smile. Matt came out to inspect the damage and explained the process to get the repairs competed. Upon completion, my vehicle was waiting at the door. Matt provided text updates on the status of repaires.Christe handled contacting Enterprise to have the rental returned. I was escorted to my car and inspected the repairs. The damage was like it hadn't happened. Great job.

Customer Service

See 1st comment. Absolutely great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and well manners 5 star work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job and explained everything well.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Work looks great but communication could have been better. All around good job

Repair Quality

Nothing going wrong but nobody's perfect always room fort improvement

Customer Service

It's ok I don't particularly like the text message alerts I like talking to a human

Kept me Informed?

Yes

Ready on Time?

No

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