Caliber - McMinnville

4.8 (295reviews)
96%
1414 Smithville Hwy,  Mcminnville,  TN  37110
See Photos
Instant Estimate
Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Volkswagen
Call
Email

Reviews (295)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting timely text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles often returned looking brand new or better than before the damage. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff friendliness and professionalism were widely appreciated, contributing to a smooth and stress-free experience. A few customers noted areas for improvement, including inconsistent internal communication between staff members, occasional delays in proactive updates requiring them to call for status checks, and minor quality oversights such as incomplete detailing or small repair details needing follow-up. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... way. All of their staff are highly commendable, and the quality of work exceeded our expectations. I highly recommend Caliber Collision McMinnville ..." Read more
"... friendly, and kept me informed every step of the way. The quality of the repair exceeded my expectations, and my vehicle looks amazing. I truly appreciate ..." Read more
"... outside the repair looked great, but under the hood, there were parts that had not been replaced, there were several plastic clips that had not been ..." Read more
"... calls and texts about what was going on with my car they finished today which wAs faster than what I was quoted which made me happy" Read more
"Things took an extra day or two waiting on a part, but I think that happens normally."
"... very professionally. They kept me informed. And even finished ahead of time. I felt that the attitude of the business was professional and friendly. I ..." Read more
"Excellent communication. Kept me updated throughout the process. Work looks great. Can't tell anything ..." Read more
"The text messages were convenient. I felt there was adequate information without it becoming overbearing. Only necessary information was passed. Very pleased ..." Read more
"Customer service was good except communication between the workers there wasn't good. They kept texting and calling me at work when I ..." Read more
"I called frequently and each time, someone spoke with me and kept me informed every step of the way."

Likely to Recommend

Very friendly staff and go above and beyond to make you completely satisfied, it was my very first repair experience I have had and they were so helpful throughout the process.

Repair Quality

There were a couple of issues, but they are correcting them

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent communication and service all around

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I think that your team did a great job. I'm very happy with the finished product. I would recommend Caliber to all my friends. Thanks for doing a great job!

My Experience

Everyone was very nice, professional, and straight-forward about costs.

My Experience

Everyone was extremely helpful, would highly recommend them to anyone.

Likely to Recommend

Repair Quality

They did a great job but I was very surprised the headlight wasn’t replaced. Hoping no issues develop later but currently looks good.

Customer Service

Fantastic

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

From the outside the repair looked great, but under the hood, there were parts that had not been replaced, there were several plastic clips that had not been put back where they belong in the fender wells, and there were parts that had been removed, disposed of, and not replaced. An unobservant customer would not recognize this and not know there vehicle was not back in proper condition possibly leading to further issues. All of these minor issues should not have passed QC.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Receptionist was amazing. She was very friendly and explained everything the way I would I understand it. Also everyone else was great and friendly as well. They went out of their way to vacuumed my car. Overall I had a great experience with Caliber Collision.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

For just just a rear fender bender, the entire truck came better than before. The hand wash and shine was greatly appreciated. Thank you!!!!

Likely to Recommend

Repair Quality

Fantastic job!!! Although the boys in the shop may be getting tired of working on this one.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an amazing job I couldn't be more happy with my car and the experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The repair on dashboard is very noticeable but everything else looks good

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber collision met all my expectations with care and kindness an excellent work on my car repair. I would come back to caliber collision for any repair in the future and would recommend caliber collision to friends and family or even strangers if they asked if someone good to work on their vehicle . I would give caliber collision 10 out of 10 on my satisfaction.

Likely to Recommend

I would recommend caliber collision to family friends anyone that mentioned a repair very happy with caliber collision

Repair Quality

Caliber collision did a great job on my car on the repair would highly recommend them to anyone Thank you caliber collision

Customer Service

Completely satisfied with my repairs to my vehicle

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You all did a great job thank you for everything.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was very welcoming and helpful. They did a phenomenal job with fixing my truck and I would recommend this company to my friends.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 295

Auto body shops nearby

view more shops in: Mcminnville  |  37110