Caliber - McMinnville

4.8 (306reviews)
96%
1414 Smithville Hwy,  Mcminnville,  TN  37110

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Volkswagen

Reviews (306)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Above and Beyond - Exceptional Service! From start to finish, Caliber Collision McMinnville made our experience smooth and easy to understand and follow. Showing up stressed out, Kristy (sp?) was calm and friendly and walked us through each step, explaining all the details and even helping us with what we should on our end. Matt then evaluated our automobile with efficiency while maintaining friendly conversation inbetween and patiently answered my questions. The first day went from overwhelming to finally being able to relax a bit. Communication throughout was excellent too. Matt sent updates and we knew the team was going to do their best. And they did - 5 days ahead of schedule too! When we came to pick up, we were greeted like fast friends and smoothly closed out our service after more information and seeing our car. This was not our first experience with a repair center (which had left a bitter taste) but it was our first with Caliber Collision and we are so pleased and cannot thank them enough for the extra understanding and compassion they offered us on top of the fantastic repair work. Hopefully we won’t have to have any more events but if we do, this is the ONLY place we want to go! 11/10 and all the stars!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Great job. Very professional and expeditious. They had my vehicle for just over 2 weeks. My wife had a similar damage a few years ago and the shop she took hers to had the vehicle for a month and a half. I will definitely recommend

Likely to Recommend

Repair Quality

Customer Service

My Experience

The professionalism of all the staff went above and beyond. They made me feel like I was a priority and were absolutely wonderful. Grateful for how quickly they got me back in my vehicle. I will be recommending them to friends and family!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was good except they didn't refill the washer fluid ,but Everything else was good!!!!

Likely to Recommend

Repair Quality

They did a great job on it!!! Very happy with with it!!!

Customer Service

Very friendly and personable!!!! Made it enjoyable!!!!

Returned Clean

My Experience

Great work and fast

My Experience

I had the chance to interface with four or five of the team members between dropping off the vehicle talking on the phone and picking up the vehicle. Everybody was top flight kindest could be in knowledgeable. This was an all-around good experience Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very friendly people. Explained everything throughout the whole process. My car is like my baby. It came back perfect.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I am very likely to recommend Caliber Collision to friends, family, and colleagues. Overall, my experience was positive, especially with the communication, customer service, and the condition of my vehicles when they were returned.

Repair Quality

I am very pleased with the actual repair work.

Customer Service

Mrs. Joyce, Matt, Kenny, and Christy were so kind and professional. I am especially thankful for their kindness.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My car looks amazing

Customer Service

I could not be happier with everyone who helped me.

Returned Clean

My Experience

We were very satisfied with the speed and the quality of the work. They were great at keeping us updated on the progress and made the insurance side very easy to navigate. The staff is very friendly and I would highly recommend them to anyone. Thanks again for making it a painless experience.

Likely to Recommend

Repair Quality

Customer Service

Very professional and did an amazing job on the repairs. Went above and beyond with the detail of the car after the repairs. I am very impressed and would highly recommend to anyone needing body work.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The front desk staff amd techs were very friendly. My car looked exactly how I bought it before the wreck. Fascinate work

Likely to Recommend

Repair Quality

Customer Service

My Experience

Kenneth and Christie done a great job. I was kept informed and up to date throughout the process. My car is fixed and guaranteed if anything happens with the repairs. They are a outstanding company to work with.

My Experience

The team in McMinnville were excellent! Very nice, kept me aware as things progressed. I got my vehicle back to ahead of schedule. And it looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean