Caliber - Mission Viejo
In operation 29 years, 28 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
It took longer than expected because multiple bumpers had to be ordered
Customer Service - 5.0/5.0 -
Baldemar was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Zach was a great service advisor. My whole experience went smoothly
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
The left headlight that you replaced is not working. Thank you
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Good morning, hope all is well. Thank you for asking. We would like to extend our gratitude for making our experience such a positive one. The staff and Baldemar were so courteous as they delivered excellent communication with a smile. We felt so welcome and we appreciated the cold water as well. Those extra touches make your company stand out. Baldemar was so professional and exceeded our expectations during a stressful time. We were so grateful for his focus on clarity when explaining the process with genuine care as he demonstrated empathy and excellent customer service. He is an asset to your company as his work ethic shines. He consistently went above and beyond as he updated us in a timely manner with texts and over the phone. Even when we picked up our vehicle, Baldemar explained what was done for our Mazda, he gave important recommendations, and he then asked if we had any questions. He then wished us well with great sincerity which is admirable. We also wanted to thank the staff for explaining the paperwork and for returning our vehicle clean. That thoughtful gesture was also greatly appreciated. We will not hesitate to recommend him and the staff of Caliber Collision, Mission Viejo. All the best! With gratitude, Consuelo & Family : )
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
My Experience - 5.0/5.0 -
The repair specialist who help me (Baldemar) was very helpful at explaining everything, and went above and beyond in making sure I was kept up to date, asked insurance if they would waive the deductible, took the rental car so I didn't have to return it myself. Very nice experience overall, especially since I got the car back more than a week earlier than expected!
Likely to Recommend - 5.0/5.0 -
Great service, they did a good job, friendly and direct staff that answered my questions, all good stuff!
Repair Quality - 5.0/5.0 -
Better than I expected, essentially it was good as new!
Customer Service - 5.0/5.0 -
Baldemar was very friendly and explained everything I needed to know, answered all my questions!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Good work and thanks
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
It took a lot longer than it should have and it appears that Caliber Motors fried/destroyed the computer in the car which had to be replaced at a cost of ~$4,000. I am curious if Caliber is bearing the cost of that repair or, if not, who they passed this along to.
Customer Service - 1.5/5.0 -
Poor communication. Constant promise of “you’ll have the car tomorrow” which didn’t happen. Blamed the delay on the dealership without disclosing to us that the computer in the car had been fried and needed to be replaced. How can a very minor fender bender be so costly, so long in repair and destroy a computer?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thought your pricing was fair and you guys did great work in a timely fashion. Thank you very much. And the gentleman‘s name I believe is Baltimore if that’s how you spell it and he was awesome.
Customer Service - 5.0/5.0 -
Baltimore and the front desk lady were excellent
Returned Clean
My Experience - 5.0/5.0 -
The daily tax message update of work in progress is highly appreciated as it helps Keep customer well informed of the work as it goes. I never receive this attention. Any way before.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
So far car looks good and clean. I am still hearing a little squeak from the trunk. But everything looks good. Might have to have that squeak checked
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Repairs took 3 times longer than estimated Price 3 times more than estimated And most importantly the quality of work done very poor. Gaps and alignment in fenders and hood terrible! If the car wasn’t a work truck I wouldn’t have excepted it ! You need to find a better shop.