Caliber - Monroeville
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very professional and answered all of our questions and it was an easy process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did an awesome job on my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never.
Repair Quality - 1.0/5.0 -
Our experience with Fitzgerald Body Shop has always been exceptional in the past. When a rock was kicked across the highway, scraping the hood of my car, shattering the windshield, and damaging the roof, I knew that’s where I wanted my vehicle to go to be repaired. What I didn’t know is that Caliber Collision had bought them out. No big deal, it’s a preferred repair shop for my insurance company, so I’m sure it will be fine. Boy, was I wrong. My car was damaged on 8/4/21. L&M Towing in Vermilion came to get it that day and it was towed to Caliber in Monroeville that afternoon. All of the photos from the scene were sent to my insurance and I discussed in detail with the collision shop as to what damage was done. Payment was issued on 8/6/21 and repairs started to happen. It took longer than usual to get the windshield as it had to be OEM and I understood that because everything is taking some time with COVID. On 8/19/21 my car was finally completed and my husband went to pick it up. Not only had they not done the repair to the damage on the roof of the car, they had over sprayed my bumper and windows. The roof was pointed out and we had a picture from the accident scene yet they just didn’t do it? Completely unacceptable. He was told that they would get it fixed and that it would be ready for pick up again soon. On 8/23/21 I was called and told that the overspray was taken care of and that the roof had been repaired. Again my husband went to pick it up. This time the paint was beautiful but the interior of the car still has glass pieces in it and there were black greasy handprint on the tan headliner and sun visor. He was told they would get it cleaned up, again, and it would be ready in the morning. I went to day, 8/24/21 to attempt to pick the car up again. The body work is perfect and the interior is clean but they decided to put my EZ pass and dash cam back on the windshield. This would be fine if they had put them where they belonged but they just put them wherever they wanted to put them. The EZ pass is not up and behind the mirror as I had it but in my line of vision. The dash cam placement now catches the block box behind the rearview mirror so I won’t have a clear view of the road on camera. Yes, these can be moved but they should have never been put back on without being crystal clear as to where they went. I shouldn’t have to scrape them off of a brand new windshield and remove the glue and place them again. The lady in the office offered to have them fix it but I didn’t have the time or patience to wait any longer for my vehicle. Overall I am frustrated and exhausted with this experience. Work that was done was done lazily and some work was just skipped, and although all issues were fixed, it should have never happened like this. The EZ pass and dash cam are frankly not a big deal, but after dealing with issues for almost 3 weeks I am a little more than annoyed that I have to take the time to remove them, clean the windshield, and put them where they belong. I most definitely would not recommend this repair shop to anyone.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would tell them to give caliber a chance, and that I feel the reason there were issues was because of the transfer from fitzgerald to caliber.
Repair Quality - 4.0/5.0 -
the paint looks great my only issue I have is that the wires for the lightbar are exposed on the top. where it would of looked better if it was put in loom. also the remote was mounted crooked.
Customer Service - 3.5/5.0 -
The people themselves were great. the issue came in how the transfer from fitzgeralds to caliber went. documentation got lost because of changes in email, time frame with the finances as well.