Caliber - Newport News
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks perfect.
Customer Service - 5.0/5.0 -
The customer service I received was amazing. The staff were very helpful throughout the process. They always kept me informed while my car was being repaired and succeeded in the job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job. Good as new. And repair completed almost a week early.
Likely to Recommend - 5.0/5.0 -
spread the wealth
Repair Quality - 5.0/5.0 -
good as new
Customer Service - 5.0/5.0 -
constant communication even when I was out of town
My Experience - 5.0/5.0 -
Amazing customer service and great repair work. My vehicle was ready ahead of projected date which was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Really think it is too early to tell. May be an issue but need to drive it more.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service went all oit for me, made you feel welcomed.And informed me about the progress of my vechicle. Thanked them so much for taking my rental nack. My vechicle looks great. Thanks again. Would recommend your body shop to friends. Again thankyou
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They have taken care of us for 20+ years. Always top notch. Angel and crew have never left us wanting.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I would like to thank the staff, Becky M and Jenny P. for all their kindness and professionalism during the time of my car repair. I was updated daily on the repairs to my car and I received my car back earlier than scheduled.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The repair is not as tight as the factory side...but still good.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service. Offered to drive me home after droping off my car and even brought the car to me while waiting for a part to come in.
Returned Clean
My Experience - 5.0/5.0 -
Could not have asked for a better experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have been singing Caliber Collisions praises since I dropped my car off to them
Repair Quality - 5.0/5.0 -
Would give a higher score if I could
Customer Service - 5.0/5.0 -
Angel is a Rock Star. Made my experience exceptional!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Not satisfied with how my service was handled. Didn't get a choice as to who I wanted to do the work on my car. Caliber contracted the work to someone else. I found out after the fact. Had some damage done to my vehicle
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great quality repairs by an awesome team
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Clear expectations set forth by shop and timely updates provided