Caliber - Newport News - North
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The bumper still need to get fitted and fix!
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mike and the team provided exceptional customer service and I am fully satisfied he was able to repair my car with no hesitation. Thank you all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Done right the first time & ready before promised time
Customer Service - 5.0/5.0 -
Very friendly and attentive
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
10/10 Stars for communication and the actual repair. 1/10 Stars for detailing. My work truck was finished 2 days early and I couldn’t be more pleased because the rental vehicle was wearing on me. I picked up the truck Wednesday morning and immediately went to work (3 minutes down the street). In the afternoon, I had to drive to Virginia Beach. That’s when I noticed the overspray on my front windshield, the grinding sand noise from both of my AC control knobs, the paint (or detailing residue as it was pointed out to me) on my gauge screen, center dashboard and inside of two AC vents. I returned the vehicle Friday morning. I was told the detailer was new and they would have a conversation with him. A fair and reasonable 20 minutes later, the truck was brought out for me. Immediately upon getting in you notice the residue is gone from the AC vents – great, I thought. But then I noticed only 90% of the overspray was removed from the windshield, the white residue was still on the dashboard. I sat there for a minute deciding if I was going to go back inside or not. Ultimately, I decided to just drive away. At this point, I feel I can do a better job with a straight razor, some window cleaner, and a $10 bottle of armor-all. It’s just frustrating when I have and keep the cleanest vehicle in our fleet (with pride) and I turn in a damaged but clean truck and get back a repaired and unclean truck. I can send pictures upon request, but I’m not going to put anymore time thinking about this.
Customer Service - 3.0/5.0 -
10/10 Stars for communication and the actual repair. 1/10 Stars for detailing. My work truck was finished 2 days early and I couldn’t be more pleased because the rental vehicle was wearing on me. I picked up the truck Wednesday morning and immediately went to work (3 minutes down the street). In the afternoon, I had to drive to Virginia Beach. That’s when I noticed the overspray on my front windshield, the grinding sand noise from both of my AC control knobs, the paint (or detailing residue as it was pointed out to me) on my gauge screen, center dashboard and inside of two AC vents. I returned the vehicle Friday morning. I was told the detailer was new and they would have a conversation with him. A fair and reasonable 20 minutes later, the truck was brought out for me. Immediately upon getting in you notice the residue is gone from the AC vents – great, I thought. But then I noticed only 90% of the overspray was removed from the windshield, the white residue was still on the dashboard. I sat there for a minute deciding if I was going to go back inside or not. Ultimately, I decided to just drive away. At this point, I feel I can do a better job with a straight razor, some window cleaner, and a $10 bottle of armor-all. It’s just frustrating when I have and keep the cleanest vehicle in our fleet (with pride) and I turn in a damaged but clean truck and get back a repaired and unclean truck. I can send pictures upon request, but I’m not going to put anymore time thinking about this.
My Experience - 5.0/5.0 -
Repair was done in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The Caliber Team from the "Front Desk Satff through the Tech's" have always exhibed excellent "Customer Service, Respect & Expertise," in the arena of "Auto Collision Repair." AMAZING Auto Repair (Zac & or Auto Repair Team!!!) GREAT Team Work!! R, Ms. Bridgette Y. Henson
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job thank you again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience with Caliber Collision during the repair of my vehicle. From start to finish, the team communicated exceptionally well and kept me informed throughout the entire process. They were knowledgeable, professional, and took the time to understand my concerns and repair requests. I really appreciated the regular updates on the status of my vehicle, which gave me peace of mind and confidence in the repair process. The staff was friendly, understanding, and always willing to answer any questions I had. The repairs were completed efficiently, and they finished the work within the timeframe they originally estimated. The quality of the repair exceeded my expectations, and my vehicle looks great. I highly recommend Caliber Collision to anyone looking for a repair shop that is fast, reliable, communicative, and customer-focused.