Caliber - North Bethesda
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
The team was very welcoming and helpful in their efforts to get the job done. The repair was completed successfully. Communication was timely and accurate.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
You missed 2 promised dates for the repair, which required me to work with my USAA agent to extend the rental. Additionally, it required coordination to get the car. Stick to your completion date. Basic business practice for an auto repair. Additionally, I had a manager "promise" completion, which was missed. When I inquired, "When?" The answer was "Not really sure?" How can you function this way? That is NOT a customer-first focus.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Typically the car is cleaned after work like this. The dirty license plate was an indication that it had not been completely cleaned. It looks good though.
Customer Service - 3.0/5.0 -
The guy at the reception desk was excellent. I was dissatisfied with the response of the management during the snow event. I called him about whether to bring the car . He said bring it. When i arrived in dangerous snow covered roads, he said bring it back. Wasted time and dangerous effort. Fortunately a nearby road crew person helped me get the car out the snow at your location so i could return home.
My Experience - 0.0/5.0 -
The repair work was perfect, but: 1. The work took 4 weeks for a relatively minor repair. The service rep explained later that there was a problem getting parts, and of course, we had a snow storm. Better communication would help the customer rather than me having to call Caliber, although Amir was always courteous and helpful. 2. Your parking is atrocious out front and I entered at some risk. So, Caliber did outstanding work (thanks to Wayne) but gets poor marks on communications and parking. Thanks for asking. Richard
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already have!
Repair Quality - 5.0/5.0 -
Amir and Mario kept me in the loop throughout the process, plus they were just pleasant to work with The car looks as good as new
Customer Service - 5.0/5.0 -
See previous answer
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision was clear and very communicative with the entire process. I appreciated the updates. They did an amazing job with the care of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very thorough with explaining the process of the repairs.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car required an emergency battery change after it was returned to me. Since it was sitting idle at the shop for many weeks this should not be a surprise to people who know how cars work and I would have thought you would have checked that before returning it to me. Then when I called to address the issue I didn’t hear back in a timely manner and went elsewhere for service.
My Experience - 5.0/5.0 -
My Toyota looks like new It was the BEST repair device I have ever had Excellent Customer Service Excellent Repair Service Kudos
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’m very pleased with the work done on fixing the dent on my front wheel well. I was kept well informed by Gabriel on the progress of the work, which included removing the door. I absolutely recommend Caliber Collision for all body work.
Likely to Recommend - 5.0/5.0 -
Definitely would recommend. Quality of work was superior.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gabriel in the Rockville, Maryland office, was very attentive and proactive in keeping me informed of my vehicle's repair, which was slowed down because of a major snowstorm in the area. My car, in fact, was ready a few days earlier than he anticipated.
Returned Clean
My Experience - 2.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks good have not had time to examine real well
Customer Service - 5.0/5.0 -
Everyone was very kind
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was good, and let me know vehicle status at different stages.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair was well done and car returned cleaned. Went beyond my expectations!
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
They did repair what was expected. They only is issue they kept delaying when the car would be done. Would have been nice to be told a day ahead upfront whether it’s still being repaired instead of me asking if I could pick it up on the agreed day and it wasn’t ready.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
When I received my vehicle back, it wasn't even cleaned although I had scheduled a pick up time in advance. The shop seems disorganized. No one could explain to me how a rear chewed through my grandson's car sear cushion along with several other items in my truck. They claim the car was secured the entire 3 1/2 weeks that it was there which I seriously doubt. I also found hair bows in the crease of the car seat which I just said we have a toddler boy so no one could explain that either. I have a feeling someone at the shop used my truck. I will never return to this location or any other Caliber for that matter. The manager stated that he would resolve the issue by replacing the damaged items but it's been almost 2 weeks and nothing has happened.