Caliber - Ocean City

4.9 (4,832reviews)
98%
11805 Ocean Gateway,  Ocean City,  MD  21842

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,832)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive and frequent communication, including regular text and phone updates throughout the repair process. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were widely appreciated. A small number of customers noted areas for improvement, including scheduling delays before repairs began, occasional communication gaps, and isolated quality concerns such as unresolved warning lights or alignment issues - all raised directly by customers in their feedback.
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"Caliber Collision offered exceptional customer service, quality work, and excellent communication throughout my entire experience. I was very impressed ..." Read more
"... business I've experienced in Maryland, DE and VA. Their level of attention to detail and keeping the customer updated on status, as well as timely delivery exceeds customer ..." Read more
"The repair looks as good as when I bought the car brand new."
"Stellar customer service. Everyone was extremely helpful and kind."
"Great service. Superb customer service and communication throughout the entire process. Returned my Jeep to me in perfect condition. ..." Read more
"The quality of work was excellent and it was completed ahead of schedule!!"
"Repairs were completed 2 weeks ahead of schedule and the vehicle looks great."
"Kept updated daily. Completed a 2 week job in 5 days. Highly recommend"
"Completed much earlier than expected. That was a wonderful surprise."
"The communication was outstanding. I was getting daily updates of where I stood with my vehicle. I couldnt ask for anything more. The staff was very ..." Read more
"... informative and responsive with any questions that I had. Frequent SMS updates were sent, which made staying in the loop simple. When important updates were discovered, the ..." Read more
"The communication level made this experience less intimidating than I thought it would be."
"Once the vehicle was dropped off for repairs, I never received a call about repairs. I was advised by the lady at the front desk that Will was my advisor and ..." Read more
"Car was done when I needed it, communication throughout the process was great. I have no issues and I'm happy with how it went"

My Experience

The entire process was so easy. The communication was wonderful. I received several texts and my questions were answered promptly. Nathan was professional and easy to work with while my car was being fixed

My Experience

Nathan was awesome!!

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Returned Clean

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My Experience

Dylan, drove me home and just had the best personality, seem to be an excellent employee he definitely deserves a bonus or a raise.

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Returned Clean

My Experience

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Very nice ppl

Customer Service

Great place

Returned Clean

My Experience

Was pleasantly surprised to see the inside of my car vacuumed. Was very appreciated!! Thank you

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Repair Quality

Looks great

Customer Service

Everything was very smooth. Didn’t realize the vehicle would need to be there so long BUT I can’t tell you how surprised and happy I was to have the interior cleaned up and vacuumed. Thank you

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Repair Quality

The repair was done perfectly and very quickly

Customer Service

Very professional

Returned Clean

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No comment necessary.

Repair Quality

Very happy with the service.

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No comment

Returned Clean

My Experience

Great service. Superb customer service and communication throughout the entire process. Returned my Jeep to me in perfect condition. Highly recommend their work.

My Experience

Very friendly and willing to answer any questions ask, I appreciate their hard work and attention to detail

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I loved my front bumper that got fixed beautifully. I’m a little upset because my passenger door (already hit prior) but did open from the inside won’t open now and it’s very tedious and it did open from the inside before I dropped it off.

Customer Service

The customer service was great 5 stars for sure

Returned Clean

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My Experience

My car was returned to me very clean and the repairs were completed as stated I was very satisfied with caliber collision

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Great service

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I was keep totally informed everyday

My Experience

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My Experience

Great communication/updates from staff. Thank you

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Returned Clean

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Returned Clean