Caliber - Ocean City

4.9 (4,838reviews)

98%

(410) 213-8380

11805 Ocean Gateway, Ocean City, MD 21842

98%

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11805 Ocean Gateway
Ocean City, MD 21842

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About Caliber - Ocean City

See Photos

11805 Ocean Gateway
Ocean City, MD 21842

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (4,838)

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Rating

4,292 Customers Rated

5 Stars

81.4% Complete

(3938)
4 Stars

4.3% Complete

(209)
3 Stars

1% Complete

(49)
2 Stars

0.8% Complete

(39)
1 Star

0.2% Complete

(9)
< 1 Star

1% Complete

(48)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive and frequent communication, including regular text and phone updates throughout the repair process. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were widely appreciated. A small number of customers noted areas for improvement, including scheduling delays before repairs began, occasional communication gaps, and isolated quality concerns such as unresolved warning lights or alignment issues - all raised directly by customers in their feedback.

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Service Quality
Timeliness
Communication

"Caliber Collision offered exceptional customer service, quality work, and excellent communication throughout my entire experience. I was very impressed ..." Read more

"... business I've experienced in Maryland, DE and VA. Their level of attention to detail and keeping the customer updated on status, as well as timely delivery exceeds customer ..." Read more

"The repair looks as good as when I bought the car brand new."

"Stellar customer service. Everyone was extremely helpful and kind."

"Great service. Superb customer service and communication throughout the entire process. Returned my Jeep to me in perfect condition. ..." Read more

"The quality of work was excellent and it was completed ahead of schedule!!"

"Repairs were completed 2 weeks ahead of schedule and the vehicle looks great."

"Kept updated daily. Completed a 2 week job in 5 days. Highly recommend"

"Completed much earlier than expected. That was a wonderful surprise."

"The communication was outstanding. I was getting daily updates of where I stood with my vehicle. I couldnt ask for anything more. The staff was very ..." Read more

"... informative and responsive with any questions that I had. Frequent SMS updates were sent, which made staying in the loop simple. When important updates were discovered, the ..." Read more

"The communication level made this experience less intimidating than I thought it would be."

"Once the vehicle was dropped off for repairs, I never received a call about repairs. I was advised by the lady at the front desk that Will was my advisor and ..." Read more

"Car was done when I needed it, communication throughout the process was great. I have no issues and I'm happy with how it went"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication