Caliber - Ocean City

4.9 (4,875reviews)
98%
11805 Ocean Gateway,  Ocean City,  MD  21842

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,875)

Likely to Recommend

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Customer Service

My Experience

good work and communication. nice people. friendly and courteous

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My Experience

Excellent job

My Experience

I really appreciate the superior service from the staff. I definitely would recommend your business.

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Customer Service

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Repair Quality

Absolutely satisfied. Very excellent people and service.

Customer Service

Returned Clean

My Experience

Levi & Tammy kept me updated, as well as Extremely Awesome customer service...

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great job by Levi and Tammy!

My Experience

I was ver satisfied with the work done on my car.

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Returned Clean

My Experience

Completely dissatisfied since I walked in the door, absolutely dissatisfied after seeing the finished results. Repair shop took their time as well to start the repair causing me more money in rental fees. Will NOT recommend them to anyone and am filing complaint with my insurance company!

Likely to Recommend

Would never recommend this shop to anyone and shared my experience on social media. This facility cost me out of pocket money besides what they billed the insurance company.

Repair Quality

Very Dissatisfied

Customer Service

Returned Clean

My Experience

aside from the office manager - ms tammy - it has been a long time since i've encountered employees who appear to have such a void in understanding the concept of "customer service". ( i believe one gentleman's name is levi and the other sits in glass cubicle next to him) i found their inability to focus on what would be helpful to me versus showing they're superiority and their overall attitude quite appalling.

Likely to Recommend

never

Repair Quality

Customer Service

has no concept of the meaning of "customer service"

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Returned Clean

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My Experience

The folks at caliber did and excellent job. Finished ahead of schedule and had the car ready when I got there. Made a difficult situation into a small event. Thanks for the good work all! I would recommend to anyone!

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Returned Clean

My Experience

Excellent service with remarkable people. A truly wonderful experience.

Likely to Recommend

I would highly recommend caliber collision.

Repair Quality

Remarkably great experience

Customer Service

Extremely helpful and friendly.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean