Caliber - Payette

4.8 (580reviews)
97%
1311 S. Main St,  Payette,  ID  83661

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (580)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional communication, with regular text updates and progress notifications throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new and paint matching is excellent. Timeliness is a standout strength, with repairs frequently completed ahead of schedule. Staff professionalism and friendliness are repeatedly highlighted, creating a welcoming environment. However, some customers experienced quality issues including paint problems, poor panel alignment, and incomplete repairs requiring return visits. A few noted cleanliness concerns and parts fitting issues that needed attention.
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"They did it much faster than I thought. They did a great job."
"The repair was much earlier than I expected. What a wonderful surprise!"
"Vehicle was ready ahead of schadule."
"It was ready way earlier than promised!"
"Repairs were completed ahead of schedule. Our car looks great, they did an amazing job!"
"Got text messages every step of the way"
"I would get text messages every other day. They kept me fully informed on the progress of the repairs."
"Communication was huge!"
"They contacted me at least twice a week and more when they had updates on ETA for parts."
"Text messages along the way were very helpful in keeping me informed of progress."

My Experience

My Experience

The team in Payette was awesome from beginning to end. Car looks brand new!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

They did a very good job and was fater than they expected

Customer Service

Very nice people

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Repair Quality

Did a nice job. Paint matches and repairs were done in a couple of days. Looks like the original

Customer Service

People were friendly and helpful

My Experience

There was still two spots that were missing paint. The front desk girl stated she would be contacting insurance.

Likely to Recommend

Repair Quality

They did a great job in a couple of days. Very pleased with the results πŸ™‚

Customer Service

Everyone was really nice

My Experience

Knowledgable, efficient timely updates, guarantee

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

See previous comments

Customer Service

The service was great. They kept me informed all through the process. The only concern was my tires were out of balance and the car had a bad vibration. Once the tires were balanced that improved.

My Experience

I would refer anyone to you for repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

My truck came out real good. Great job done. Truck was done on time, so I could make my camping trip!

Customer Service

Great people, kept me well informed along the way!

Returned Clean

Likely to Recommend

Repair Quality

It was ok friendly staff but ther was and issue with part of the repair and not much was done to fix it

Customer Service

Returned Clean

My Experience

Very efficient! Fast and professional!

My Experience

Overall experience was exceptional. My experience was very stress free, everything was handled between your team and my insurance. From the first phone call to the last hand shake, the team was very kind and helpful. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They were efficient, quick, and I trusted them. Their office was immaculate and they had snacks, and drinks. I would highly recommend it to everyone.

My Experience

Helpful staff, through and made sure I was happy before I drove away.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great job. Estimate was definitely way lower than what was actually billed by over 1k. I would say when doing estimates try getting closer to the actual cost. Was thinking of bringing a different vehicle in to be fixed until the huge price change. Thank goodness it was an insurance claim and not my insurance nor money out of my pocket